Search 15,594 current hospitality jobs

Front Desk Agent/Night Auditor

posted February 18, 2019

Hilton Garden Inn Anchorage
Anchorage, AK
Apply
703020 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent/Night Auditor, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 
  • Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
  • Provide rooms management with a clear picture of their performance using the data gathered.
  • Run the night audit final, after ensuring all revenue is in balance.

Fundamentals

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. Reliable, consistent attendance is a requirement.  Employees are expected to be punctual and dependable.   You will regularly use a computer and different software.  High school education or equivalent experience is required. An Accounting background is preferred but not required. This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

ADDITIONAL INFORMATION

  • Previous experience preferred. 
  • Weekly schedule varies and includes days, evenings, overnights, weekends, and holidays.
  • On occasion, may be assigned to work at any of the three sister properties (Hampton Inn, Hilton Garden Inn, and Homewood Suites), as needed.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Apply

About This Employer

Hilton Garden Inn Anchorage

4555 Union Square Drive
Anchorage, AK 99503

(907) 729-7000

Follow us:

At A Glance

The Hilton Garden Inn Anchorage hotel, a TripAdvisor Award Winner, is located in midtown Anchorage, just a short drive from Ted Stevens Anchorage International Airport. Guests enjoy free 24-hour airport shuttle service and free WiFi access. This hotel is also close to business destinations such as Providence Alaska Medical Center, British Petroleum-BP Exploration, Alaska Regional Hospital, Arctic Slope Regional Corporation, and Alaska Native Medical Center with complimentary shuttle to these select locations. Visitors enjoy local golfing, hiking, and fishing, as well as restaurants and shopping located within walking distance including the Golden Corral, TGI Fridays, Starbucks and many more.

  • Complimentary shuttle from Ted Stevens Anchorage International Airport
  • On-site dining at the Garden Grille & Bar with room service available
  • Complimentary WiFi access throughout hotel
  • Over 1,400 sq. ft. of meeting and event space
  • Premium Keurig® coffee in every room and free on-site parking