A General Manager with Hilton Hotels and Resorts is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brandâ€™s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itâ€™s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager would also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Lead in all key property issues including capital projects, customer service, and refurbishment
Ensure all decisions are made in the best interest of the hotels and Hilton
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide effective leadership to hotel team members
Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton Worldwide
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved
What are we looking for?
A General Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Experience as General Manager or Director of Operations within a similar quality hotel
Degree or diploma in Hotel Management or equivalent
Possess strong commercial acumen, with experience in increasing profitability
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
Excellent leadership skills
Exceptional communication skills
In-depth knowledge of the hotel/leisure/service sector
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
General Management experience in a similar quality hotel
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrendÂ®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Nestled in the Tongguling International Eco-Tourism Area, a beautiful landscape in the northeast of Hainan Province, Hilton Wenchang offers a magical location with ocean views and invigorating ocean breezes, renowned for their health-promoting effects. Our full list of amenities are sure to help you relax, including a spa, 24-hour fitness center, sauna and steam rooms, karaoke and card rooms, and a Kids Club. Plus, with four restaurants to choose from and inviting rooms and suites, you’ll always dine and sleep in style.