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Night Auditor Part-Time

posted April 23, 2019

Hampton Inn & Suites Rochester/Victor
Victor, NY
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Join Us for our Spring Hiring Event! Widewaters Hotels is having a CAREER FAIR on Tuesday, May 14th from 2pm-7pm at The Woodcliff Hotel & Spa, 199 Woodcliff Drive, Fairport, NY 14450! GUARANTEED INTERVIEWS! Widewaters Hotels is looking for a FT NIGHT AUDITOR to join the Hampton Inn & Suites Victor!
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About This Job

Job overview

The Night Auditor is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, from check-in to checkout and efficient balancing of the day’s transactions of the entire hotel. This employee will be responsible for registration, checkout, and cashiering, as well as reconciling and posting daily revenue activity. The Night Auditor is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

  • Greet and welcome guests upon arrival. Register guests in Reservations/PMS and follow proper check-in procedures.
  • Thank guests with genuine appreciation and be aware of guests’ needs; assist in providing a pleasant experience.
  • Maintain proper operations of the phone and ensure that all performance standards are being met
  • Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
  • Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
  • Display “single acts of kindness” that go above and beyond for our guests to help achieve positive guest scores and ratings.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Follow all department credit /refund policies, including brand guarantee if applicable.
  • Responsible for the collection of monies for services rendered during a guest stay including posting and balancing charges and settlements for rooms and other outlets if applicable.
  • Must maintain proper files, and resetting systems for the next day’s operations.
  • Reconcile and complete all daily front desk work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Run A/R Reports and provide next day reports for departments
  • Reconcile and audit completed paper flow for all hotel revenue sources including the front desk, banquets and other outlets within the hotel.
  • Properly close all PMS and Point of Sale systems daily, generate and  maintain appropriate audit reports and reset all systems to the following day.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Inform General Manager or Front Office Manager of any problems that need immediate attention and/or action to allow proper function of shift.
  • For Limited Service Properties  this position may be responsible for setting up breakfast items as follows:
    • Ensure juice machine is on and operational.
    • Turn on Chaffers, check water levels
    • Turn on oven to 325 at designated starting time
    • Refresh infused water and stock water station
    • Fully stock coffee station

Requirements

  • Basic Accounting and Bookkeeping Experience
  • Ability to work on PMS software.
  • High School Degree or Equivalent.  Minimum of 1 year experience in a front office role                      
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills
  • CPR certified preferred.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Hampton Inn & Suites Rochester/Victor

7637 New York State Route 96
Victor, NY 14564

(585) 924-4400

123 Room Hotel

hamptoninn3.hilton.com

Managed by

At A Glance

The Hampton Inn & Suites hotel in Rochester/Victor, New York occupies an exceptional part of the Empire State. Lush vineyards grace the Finger Lakes region of New York, as do championship golf courses and excellent shopping and dining.

Our hotel in Victor, NY is a short drive from the outdoor beauty of Lake Ontario. Discover the fascinating history of the Seneca Native Americans near this hotel in Victor, NY. Visit the nearby Erie Canal and Finger Lakes Race Track—a Thoroughbred racing venue. Take our complimentary local shuttle to attractions within 5 miles. Contact the front desk for more information.

Business guests will appreciate our proximity to a range of companies including Lenel, Constellation Brands, Redcom, L3 and Progressive Machine & Design. Nearby universities include Nazareth College, St. John Fisher College, RIT and the University of Rochester.

Whatever your reason for visiting Rochester/Victor, we’ll make sure you have a fantastic stay. We offer free WiFi in guest rooms and throughout the hotel, and a dedicated business center with photocopying, faxing and printing facilities. Unwind in our spacious, modern guest rooms, and get a great night’s rest in a clean and fresh Hampton bed®.

  • Easy access to downtown Rochester, NY and local vineyards
  • Located one-half mile south of great shopping at Eastview Mall 
  • 3 flexible meeting spaces for up to 60 guests
  • Complimentary shuttle within a 5-mile radius (inquire at the Front Desk)
  • Heated indoor pool and whirlpool
  • City Tavern Restaurant within same parking lot as hotel