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Operations Analyst/General Manager in Training

posted January 23, 2019

Pyramid Hotel Group
Boston, MA
684000 l

About This Job


Are you interested in joining a progressive Hotel Management Company that promotes unlimited career growth from within? How about a jump start to a career in Hotel Operations? If so, we have an amazing opportunity for you!

We are currently searching for an Operations Analyst/General Manager in Training to be based out of our Corporate Offices here in Boston, MA!

The Operations Analyst/General Manager in Training will directly assist the C.O.O., EVP of Operations and Senior Operations team in operating hotel and resort assets across the United States. The purpose of the position is to impact two areas:

First to assist in the completion of operations related projects and help facilitate communication amongst the team (which the majority are remote office based).

Second is to create a pipeline of future senior executives for our company that have the high level understanding of our culture and systems as they garnered additional position experiences. It is expected from this role you will go on to a management role in Operations and or an Assiant GM Role in one of our hotels.

Duties include, but are not limited to, the following:

  • Analyst to the Chief Operating Officer, EVP of Operations and members of the Senior Operations Team
  • Daily review & operation of PHG portfolio: 85 +/- hotels across multiple asset classes in the US and Caribbean, workforce of 10,000 +/- and annual revenue generation of $1B +/-
  • Direct daily support to COO and SVP/VP of Operations for projects, problem resolution, and operational value enhancement initiatives
  • Annual/ongoing budgeting and forecasting of operations for individual properties and multiple property funds
  • Sales & Marketing, Revenue Management & E Commerce:
  • Assist with sell strategy reviews for underperforming assets with corporate, regional, and property team members
  • Assist with Sales and Revenue Management Initiatives i.e.; Direct Sales, P.R., Advertising, & E Commerce
  • Capital Projects & Design Process:
  • Liaison and analyst for COO and senior operations team with ownership during the analysis and execution of value-add capital projects
Asset Transitions and New Developments
  • Assist in the transition of assets into and out of the managed portfolio
  • Assisted in the conceptualizing, underwriting, and execution of new hotels and restaurants
Owner & Brand Services Relations
  • Liaison between PHG, capital partners, asset managers, and brand partners to maintain unilateral strategy
Other Tasks
  • Assist senior members of the team on various a wide range of tasks during the week
  • Report on all properties Guest Satisfaction and Online E Commerce Scores/Rankings
  • Assist on transition of property management into the Pyramid family
  • Assist in purchasing and compliance for new industry wide standards
  • Assist Business Development with data gathering and interpretation

The ideal Operations Analyst/General Manager in Training candidate will bring the following required, desired and optional assets to the company:

  • 4 year Undergraduate Hospitality School Degree
  • 1-3 years of on-property hotel operations experience. (Not a current GM)
  • Desire to to be on a career path to becoming a General Manager and more with a progressive and fast growing management company.
  • Highly proficient with Microsoft Office.
  • Good communication skills especially corporate communication to a broad audience.
  • Strong analytic skills in both hospitality operation and overall asset valuation.
  • Very strong time management abilities due to multitude of projects.

The Operations Analyst/GM in Training may from time to time be asked to perform other detailed functions that have not been addressed here that are reasonable and within the scope of his/her job.

Apply Here



About This Employer

Pyramid Hotel Group

One Post Office Square, Suite 3100
Boston, MA 02109

(617) 412-2800

Career Opportunities with Pyramid Hotel Group

Pyramid Hotel Group, established in 1999, is a privately owned full-service hotel and resort company based in Boston. We manage over 80 hotels with more than 10,000 team members across the United States, the Caribbean, Ireland and the UK. We are growing, and opportunity abounds. In 2016, Pyramid partnered with the Winegardner & Hammons Hotel Group to add another 1700 team members and 17 hotels. The two companies share hotel development opportunities and revenue management platforms to experience cost savings and increased margins because of size and scale. With more than $1 billion in revenue, Hotel Group Magazine ranked Pyramid Hotel Group as the third largest management company in 2016. 

What really sets Pyramid & Winegardner apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at both Pyramid & Winegardner consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. 

We attract the most talented associates in the industry, and actively encourage candidates with a "hospitality spirit" who may be thinking about a career change to join our team. Please explore this page to learn more about all open positions throughout the organization, including our Corporate Offices. We look forward to hearing from you soon.