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Guest Service Agent

posted April 24, 2019

The StateView Hotel, Autograph Collection
Raleigh, NC
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739219 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

The StateView Hotel, Autograph Collection

2451 Alumni Drive
Raleigh, NC 27606

+1 919-743-0055

164 Room Hotel

www.marriott.com

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Our Hotel

The State View Hotel is built on the shores of Lake Raleigh, offering a one-of-a-kind setting unlike any other Hotel in the city. Advanced technology meets carefree comforts in this brand new hotel in Raleigh, NC. From the moment visitors walk through the lobby their breath will be taken away by the modern décor, incorporating stone and natural light to inspire collaboration. Guests can retire to their climate-controlled guest room, featuring Wi-Fi and in-room phone chargers, and stretch out on a plush mattress. When fully rested, guests can head out to a gorgeous terrace overlooking Lake Raleigh. Whether our guests are lounging by the pool or sipping on a hand-crafted cocktail, they will discover a new level of recharge, actually energizing during their visit to the StateView Hotel. Professionals can take care of business with ease by using individualized services, spectacular outdoor event spaces, bringing meetings and conferences to the next level with over 10,000 sq. ft. of meeting space to impress both clients and colleagues.