Responsible for successful direction, administration and coordination of all activities of the hotel, in accordance with company established policies and procedures.
Specific areas of responsibility included, but not limited to:
Ensure a maximum level of service and satisfaction is achieved and maintained.
Tactfully handles stressful and difficult situations with Guests and other Team Members.
Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
Must possess the ability to perform front desk duties as needed based on staffing levels.
Supervise the set-up, tear down and replenishment of the continental breakfast.
Attend all meetings and training as required.
Perform additional duties as assigned.
High School Diploma or G.E.D.
Two (2) years of experience in the hospitality industry.
Two (2) years of supervisory experience.
Must possess excellent communication skills and Guest service.
Ability to work in a fast paced atmosphere.
Ability to effectively communicate orally and in writing.
Must have professional appearance.
Must be able to operate a computer and property management system efficiently.
Must be physically able to stand and walk for long periods of time.
Must be able to work all shifts including weekends, holidays, evenings, and special events.
Must possess mature judgment and the ability to apply common sense reasoning to a variety of situations.
Must have strong organizational and interpersonal skills.
Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
Able to obtain applicable department license.
Must have employment eligibility in the U.S.
Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*
We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.
We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.
We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.
Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.
Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.
Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.