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Senior Analyst, Procurement Applications - BirchStreet

posted February 28, 2019

McLean, VA
578011 l

About This Job


Hilton Supply Management (HSM) uses their expertise to forecast and proactively manage our property’s supply chains, so hotel employees can focus on what’s important – the guest experience. With more than 6,000 hotels in our program (including over 1,500 non-Hilton-branded hotels), HSM drives massive economies of scale and negotiates competitive contracts with industry-leading suppliers – ensuring direct savings on the products their hotel partners use most.

What will I be doing?

As the Senior Analyst, Procurement Applications - Americas, you will lead the deployment and provision of support for BirchStreet at all properties in the Americas. In addition, you will demonstrate expertise in the following areas: supplier data management, supplier catalogues, item and product master list management. We believe an important part of the role will interact with internal partners to facilitate cost-saving initiatives, implement sourcing strategies, and maintain adherence to purchasing standards. You will also provide procurement system support for properties and any external partners.

More specifically, you will:
  • Lead and actively engage in the procurement system application roll-out for all Americas properties
  • Ensure that project management tasks are performed in an organized manner, by using MS project that enables successful and timely deployment
  • Provide expertise to ensure processes are in place to identify requirements (tax treatment and category ID mapping etc.) and handle content data as related to suppliers, classifications, taxonomy schema, business attributes, tax type identification and setup within BirchStreet
  • Onsite property visits prior to, during, after Go Live, and for the first month end support
On-going Support:
  • Ensure all user/ supplier queries relating to procurement applications originating from properties in Americas are resolved in a timely manner
  • Conduct regular meetings with all project partners to obtain update on status of submitted user/ supplier queries
  • Provide guidance on complex queries and devise a path to resolution with appropriate team members
  • Supervise property team members after new system implementations by identifying requirements, validating initial data files and correct tax treatment set up, developing test scripts, testing and training
  • Review work done by team members related to customer adoption in order to support contractual obligations
  • Ensure all relevant interfaces with existing systems/ vendors are functional and information is transferred accurately and timely
  • Review and track communications for partners regarding system enhancements, upgrades and queries including PTR follow up
  • Develop training schedule and material, and lead team members to train users on existing systems to improve efficiency in day-to-day operations
  • Lead provision of Level 1 support to internal customers on Hilton's back-office system inclusive of problem detection, determination, troubleshooting, issue resolution and escalation, as necessary
Process Improvement:
  • Participate in the continued planning and development of technology-based solutions to enhance cost-savings, spend compliance and data management and integration
  • Establish repeatable processes and procedures to deploy and support Supply Management Procurement services to all Americas properties
  • Become the recognized regional expert for deployed procurement solutions, supplier data management, and spend and savings planning and reporting
  • Prioritize enhancements to existing systems and processes and communicate initiatives to all partners
  • Identify training needs and develop training methodology to be shared with team members. Oversee development of training material that can be shared amongst team members and customized for properties as needed
  • Streamline business processes to maximize efficiency and effectiveness within the department
  • Perform analysis of CRM activities to identify trends, document enhancement requirements and provide management with timely reports
  • Create, analyze and summarize ad-hoc reports as requested by users/ leadership
  • Build relationships among Americas HSM and other department’s leadership to keep abreast with sourcing strategic initiatives
  • Establish close communication links with the various partners – Procurement, Finance, Accounting, IT, Internal Audit, Legal, Engineering, Field Operations, Hotel teams
  • Develop effective and inclusive working relationships with vendors and suppliers
  • Lead departmental processes and procedures to ensure strategies and directives of departments are carried out in accordance with department and company objectives


What are we looking for?

The success in this role will demonstrate itself through the following skills and attributes:

  • Self-starter, well-organized and willing to take ownership of responsibilities and possess a high level of positive energy and drive
  • Interpersonal communicators who will positively influence Hilton’s partners and who will communicate effectively at all levels, both verbally and in writing
  • Problem solving skills to effectively and creatively find solutions for hard problems while maintaining a high level of professionalism and integrity
  • Ability to collaborate effectively with others and build positive relationships with internal and external partners
  • Flexible to changing organizational requirements
  • Highly organized and detail oriented
  • Proven leadership capability
  • Expert knowledge of Microsoft Office Suite
  • Good knowledge of supplier, item, and product master lists
  • Experience in deployment strategies, change management, application support and file exchange technologies
  • Demonstrated competence to handle multiple priorities and follow through on tasks to completion while identifies priorities effectively, balancing importance, urgency and resources
  • Adept at communicating complex ideas and concepts in a manner that is easily understood across the organization
  • Growth demonstrated in continuous ongoing education and training in applicable topics
  • Willingness to support the team and help others when needed

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Three (3) years of procurement or supply management experience
  • Functional knowledge of purchasing systems, specifically BirchStreet
  • Knowledge of various global back office financial systems (PSFT, Sun, Navision, PeopleSoft)
  • Ability to travel up to 50% of the time

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree
  • Five (5) years of procurement or supply management experience
  • Hospitality Industry experience
  • Bilingual in Spanish and English
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer


7930 Jones Branch Drive, Suite 1100
McLean, VA 22102

(703) 883-1000

Corporate Office

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About Hilton

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

We’re always on the lookout for executives, management, hotel operations, call center/reservationists, and students and graduates interested in joining any of the Hilton brands:

  • Hilton Hotels & Resorts
  • Waldorf Astoria Hotels & Resorts
  • Conrad Hotels & Resorts
  • Canopy by Hilton
  • Curio – A Collection by Hilton
  • Doubletree by Hilton
  • Embassy Suites by Hilton
  • Hilton Garden Inn
  • Hampton by Hilton
  • Homewood Suites by Hilton
  • Home2 Suites by Hilton
  • Hilton Grand Vacations
  • Tru by Hilton
  • Tapestry Collection by Hilton

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Team Member.