Search 18,171 current hospitality jobs

Guest Relation Supervisor/Officer

posted August 28, 2019

Conrad Beijing
Beijing, Chaoyang District, China
Apply
657304 l

About This Job

Description

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.



What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Requirements

What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

Apply

About This Employer

Conrad Beijing

29 North Dongsanhuan Road
Beijing, Chaoyang District 100020
China

+86-10-65846000

289 Room Hotel

conradhotels3.hilton.com

Follow us:

Managed by

At A Glance

The Conrad Beijing hotel offers a haven of contemporary luxury, amid the vast metropolis of Beijing. Experience a world of intelligent luxury, where service is not just personal, but intuitive. At Conrad Beijing we take our cues from you, whether you want a bespoke Martini or a delicious snack in the middle of the night, at this luxury Beijing hotel, you can enjoy the freedom to be yourself.

Ideally located within the fascinating city of Beijing, you can enjoy easy access to many popular attractions, as well as the city's major commercial and business districts. Relax in one of the hotel's spacious guest rooms and unwind in the elegant bathroom, offering separate shower and bathtub, with city views. Keep fit in the modern Fitness Center, boasting the latest technology and techniques to support your health and wellbeing. Take a dip in the heated swimming pool or indulge in an invigorating beauty treatment in The Spa. Take advantage of a number of exquisite dining and entertainment options within the Conrad Beijing, where you can enjoy everything from informal drinks with friends to an all-day dining experience in a unique setting.

The Conrad Beijing also boasts an array of flexible banquet and boardrooms as well as a highly professional meeting and events team. Whether you are planning the ultimate luxury wedding, sophisticated cocktail reception or important business event, the expert team at our Beijing hotel will be on hand to assist you from start to finish.