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Director of Rooms

posted May 6, 2019

Boca Raton Resort and Club, A Waldorf Astoria Resort
Boca Raton, FL
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498833 l

About This Job

Description

Executive Committee position.

Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments. Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience. Communicates with guests and team members both verbally and in writing to answer questions and resolve issues. Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.

What will it be like to work for this Hilton Worldwide Brand?

What began with the worlds most iconic hotel is now the worlds most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

Requirements

What are we looking for?


Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


H Hospitality - We're passionate about delivering exceptional guest experiences.


I Integrity - We do the right thing, all the time.


L Leadership - We're leaders in our industry and in our communities.


T Teamwork - We're team players in everything we do.


O Ownership - We're the owners of our actions and decisions.


N Now - We operate with a sense of urgency and discipline


In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability




What benefits will I receive?


Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.



EOE/AA/Disabled/Veterans

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About This Employer

Boca Raton Resort and Club, A Waldorf Astoria Resort

501 East Camino Real
Boca Raton, FL 33432

(561) 447-3000

1,041 Room Resort

waldorfastoria3.hilton.com

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Boca Raton Resort and Club, A Waldorf Astoria Resort redefines luxury and fun in south Florida.

Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, Boca Raton Resort and Club, A Waldorf Astoria Resort is your luxurious home away from home. Many of our charming and sophisticated guest rooms come with a view of the Atlantic Ocean, Intercoastal Waterway, or the marina, and all guest rooms offer the latest amenities for your comfort. We also provide concierge services to cater to your every need.

As a guest of the resort, you also have access to the Boca Beach Club. This dual access to both properties provides an array of fun activities for guests of all ages such as:

  • Golf 
  • Surfing
  • Boating
  • Private beach access
  • FlowRider Wave Simulator
  • Tennis
  • Quest Club, an education and entertaining children's program

Dine at one of our 11 award-wining restaurants or unwind with the ultimate spa experience at the hotel's Waldorf Astoria Spa. Voted as the number one spa in the country by Condé Nast Traveler's Readers' Choice Awards, the resort offers a wide selection of services, including wraps, facials and massages. Our resort also is in the TripAdvisor Hall of Fame, receiving outstanding traveler reviews and the TripAdvisor Certificate of Excellence five years in a row.

Outside of the resort, head to Mizner Park, where a wealth of luxury shopping and entertainment is at your fingertips.