Search 16,723 current hospitality jobs

Operations Manager

posted April 4, 2019

Courtyard Indianapolis at the Capitol
Indianapolis, IN
Apply
753705 l

About This Job

BASIC PURPOSE: Manage the Front Office, Accounting, and Food & Beverage Department operations to achieve customer satisfactions, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.

ESSENTIAL FUNCTIONS:

1.       Implement company programs (IHR/Franchiser) and manage the operations of the Front Office, Accounting, and Food & Beverage to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. (35%)

2.       Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality (35%)

3.       Manage the Human Resources in the department in order to attract, retain and   motivate the employees; hire, train, develop, empower, coach and counsel,        conduct performance and salary reviews, resolve problems, provide open           communication vehicles, discipline, terminate, or recommend such action as appropriate. (10%)

4.       Manage aspects of accounting including but not limited to; accounts receivable, accounts payable, chargebacks,  all IHR required reports. (5%)

5.       Liaise with the sales staff to discuss and implement sales strategies and provide back up support to sales department to continually improve occupancy levels and revenues. (5%)

6.       Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)

Non- Essential Functions:  (5%)

Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

Maintain good working relationships and open lines of communication with all other departments.

Perform the Manger on Duty functions as assigned.

Knowledge and Skills:

Education:  High School education or equivalent experience.

Experience: 1-2 years supervisory experience in a Hotel or other customer relations position.

Skills and Abilities: Requires knowledge of discipline specific procedures and services and general knowledge of other departments in the hotel.  Requires supervision/management skills. Ability to achieve positive guest relations and maximize guest satisfaction.  Ability to communicate in English. Second language desirable.  Ability to handle cash and credit transactions.  Ability to enforce all company rules and SOPs.

                                                            No. of employees supervised: 8-10

                                        Travel required:   Minimal. May be required to attend supplemental Management training classes.

                                        Hours Required:   40 to 50 hours over a 5 day period.  Day or evening shift and weekends per business demand.

JOB TITLE: Operations Manager

ENVIRONMENT

                                           Physical Job Requirements

                                         (for essential functions only)

=====================================================

Lifting/Pushing/Pulling/CarryingDescribe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

 x  No Lifting/Pushing/Pulling/Carrying Required.

-----------------------------------------------------------------

Bending/Kneeling   Describe the type(s) of required bending and/or kneeling to include when, why and how often.

 x  No Bending/Kneeling Required.

-----------------------------------------------------------------

Mobility   Describe the type(s) of mobility required to include distances and % of time involved.

-move to copier and computer room to perform FOM functions (30 to 50 feet.) Ability to attend Department & other required meetings (50 to 500 feet). 20% of 10 hour shift

Stationary Position

-----------------------------------------------------------------

Continuous Standing    Describe the reasons to include time period and frequency.

Performing guest services at Desk.  20% of 10 hour shift

No Continuous Standing Required.

-----------------------------------------------------------------

Climbing    Stairs:  Up to approx.      steps      % of   ____         (time period)

Ladders: Up to approx.______feet______% of_____________

(time period)

  x No Climbing Required.

-----------------------------------------------------------------

DrivingDescribe type of vehicle, distances, % of time involved and frequency.

 x  No Driving Required.

-----------------------------------------------------------------

Work Environment         Inside:          _100   % of   week___            

(time period)

Outside:         _ % of  ______ _             

(time period)

Describe any abnormal temperature exposures:

-----------------------------------------------------------------

JOB TITLE: Operations Manager

ENVIRONMENT

                                           Physical Job Requirements

                                         (for essential functions only)

=====================================================

-----------------------------------------------------------------

Hearing         Critical    x    Moderate        Minimal

Explain:       ability to communicate with guest and staff

-----------------------------------------------------------------

Vision       x   Critical        Moderate        Minimal

Explain: ability to verify duties of all F.O. personnel, forecasting    

 -----------------------------------------------------------------

Speech      x    Critical        Moderate        Minimal

Explain:       perform HR function of department (train, supervise, etc.)

-----------------------------------------------------------------

Literacy     x   Critical        Moderate        Minimal

Explain:       HR Function of Department

-----------------------------------------------------------------

Chemicals/Agents    Describe any chemicals/agents to include what they are, warnings and frequency of use.-cl

 x  No Chemicals/Agents Used.

-----------------------------------------------------------------

Protective Clothing     Type:

    Approx. ___  % of __________            

(time period)

 X  None Required.

-----------------------------------------------------------------

Equipment Operation    List type of equipment and frequency of use.

-personal computer 10% of the time, copier 10%, fax machine 5%, printer 10%, switchboard 5%

None Required.

-----------------------------------------------------------------

Other Considerations

 x  None.

-----------------------------------------------------------------

                                              Additional Information

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Apply

About This Employer

Courtyard Indianapolis at the Capitol

320 North Senate Avenue
Indianapolis, IN 46204

(317) 684-7733

124 Room Hotel

www.marriott.com

Follow us:

Our Hotel

A true standout among Downtown Indianapolis hotels, Courtyard Indianapolis at the Capitol offers convenient perks in an ideal location. A TripAdvisor award winner, our hotel is located on Senate Avenue right behind the Indiana State Capitol Building and the Indiana Government Center. We're within walking distance of Circle Centre Mall, Bankers Life Fieldhouse, IUPUI and the Indiana Convention Center. Lucas Oil Stadium is just a few blocks away. Guests can fuel up for a day of business or pleasure at The Bistro, then come back in the evening for a satisfying dinner and seasonal cocktails. We invite our guests to burn off extra energy in our 24-hour gym, featuring a variety of weights and cardio equipment, or go for a swim in our indoor pool. Our hotel near Lucas Oil Stadium also offers 1,000 square feet of flexible event space.