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Gallery Host/ Front Desk Agent Part-Time

posted February 6, 2019

Hyatt Place Fort Worth Historic Stockyards
Fort Worth, TX
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About This Job

General Summary of Job Duties

At Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences.  The Gallery Host will greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner.  Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information.  Provide quick and efficient check-in and check-out experiences for guests.  Greet each and every guest with a smile, however busy and whatever time of day.  

Principle Responsibilities and Duties

  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Provide information about the city, the local area and attractions to guests, upon request.
  • Answer phones and handle messages and mail properly and on a confidential basis.
  • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members.
  • Handle all duties according to hotel policies and procedures.
  • Follow all cash handling and banking procedures to check out all guests efficiently.
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • At all times strive to represent the Company and hotel brand in the most professional manner.
  • Requires regular use of a computer and different software programs, basic math and spelling skills and the ability to demonstrate good organizational skills.
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About This Employer

Hyatt Place Fort Worth Historic Stockyards

132 East Exchange Avenue
Fort Worth, TX 76164

(817) 626-6000

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Fort Worth Hotel in Historic Stockyards

Nestled in the heart of the Historic Stockyards, Hyatt Place Fort Worth is the perfect place to hang your hat. With bold Texas overtones, our 101 beautifully appointed guestrooms offer the perfect combination of convenience, comfort, and Southern hospitality. For the business traveler, our hotel is located near several large corporations including EXXON/XTO, Pier 1 Imports, Lockheed Martin, and Burlington Northern Santa Fe/BNSF Rail.

The birthplace of the Texas livestock industry, the Fort Worth Historic Stockyard district covers 125 acres over 15 square blocks containing legendary landmarks such as the Cowtown Coliseum, host of the world's first indoor rodeo; Billy Bob's Texas, the world's largest honky-tonk; the Texas Cowboy Hall of Fame; and the Texas Trail of Fame. Weekly championship rodeos, train rides, trail rides, and horse-drawn carriage rides, and a daily Cattle drive are just a few of the one-of-a-kind experiences that will make your stay one that you will never forget. You can also enjoy world-famous cuisine at Cattlemen's and H-3 Ranch steakhouses, and the famous Cadillac Saloon.