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Guest Service Agent

posted March 11, 2019

Hampton Inn Louisville-Airport
Louisville, KY
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Hampton Inn Louisville Airport is seeking an energetic, outgoing, customer friendly Front Desk Agent.
754993 l

About This Job

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As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Houskeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding propety and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....
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About This Employer

Hampton Inn Louisville-Airport

800 Phillips Lane
Louisville, KY 40209

(502) 366-8100

130 Room Hotel

hamptoninn3.hilton.com

At A Glance

Ideally located just a quarter of a mile from the Standiford Airport terminal (SDF), the Hampton Inn Louisville Airport hotel provides an excellent central location in Louisville, Kentucky. Arrive with ease via our complimentary shuttle service from the airport and receive a warm welcome from our friendly staff. Surrounded by the Kentucky Fair and Expo Center, the Mega Caverns/Mega Zips Attraction and Churchill Downs, guests will always find plenty to see and do. After exploring the Expo Center, be sure to venture into Louisville itself, mere minutes away from the hotel.

Corporate guests will love the multi-function meeting room for up to 25 guests and modern business center within our Louisville, KY airport hotel. Make use of a host of high-tech equipment and enjoy free printing services, ideal for printing last minute boarding passes. Retire to your spacious guest room and surf the web with free internet access. Stay active and work out in the fitness center or swim laps in the tranquil outdoor pool.