posted February 6, 2019Boston Marriott Newton
The At Your Service Agent/Telephone Operator greets and assists phone callers in safe and efficient compliance with policies and procedures and brand standards.
The At Your Service/Telephone Operator is responsible for understanding and providing friendly guest service. Ability to properly use communication equipment and promptly respond to callers. Ability to remain calm, take proper steps, and direct others in an emergency. Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Education and at least 1 year equivalent experience in a high volume establishment. Pleasant phone voice along the consistent proper use of the English language is required. Customer service background and familiarity with hospitality industry practices preferred. Ability to work a flexible schedule, including weekends and holidays.
It's a refreshing new stay at Boston Marriott Newton. Offering a scenic location on the Charles River, our hotel provides easy access to a variety of popular attractions including downtown Boston, Boston Convention and Exhibition Center and Faneuil Hall Marketplace. Prospective students and alumni of Boston College and Brandeis University will appreciate our closeness to the higher education facilities. After an eventful day conducting business or sightseeing, guests can retire to our recently renovated rooms and suites complete with stylish decor and plush pillowtop beds. From breakfast, lunch and dinner entrees to Starbucks® coffee, we combat any cravings with our restaurants. Guests can swim, run or lift at our refreshing indoor pool and 24-hour fitness center. Whether traveling to meet with clients or simply unwind on a short or extended vacation, Boston Marriott Newton makes every getaway comfortable and convenient.