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Client Relations Specialist (Japanese Speaking)

posted October 8, 2019

Hilton Grand Vacations Waikoloa - Sales & Marketing
Waikoloa, HI
523081 l

About This Job

Job Description
Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 
What will I be doing?
As a Client Relations Specialist (Japanese Speaking) you will be responsible driving company success through performing the following tasks to the highest standards:
  • Assure new owners understand their paperwork and contracts, assist them in making their reservations, and assure owners have all the information they need to feel comfortable with their purchase
  • Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancellations and kicks
  • Follow up with corporate contracts in regards to all client paperwork
  • Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service
  • Manage pending contracts, contracts in suspense, and aging reports
  • Administration of elevated rewards membership, anti-recession program, and FDI exception process
  • Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership
  • Use knowledge of contract information, Club rules/regulations, and the Hilton loyalty programs to recommend membership options to individuals in accordance with their ownership goals
  • Follow up with any Club Owner service queries, with an emphasis on maintaining all accurate paperwork on closings and deals and accurately updating all open files
  • Manage product "lifestyle memberships" between owners and institutions
  • Always exhibit a professional, friendly and courteous demeanor in all dealing with guests, management, and other Sales and Marketing Team Members at the sales galleries
  • Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times
  • Support Sales in owner contract fulfillment and communication
  • Liaison with Sales, Contracts, Hilton Grand Vacations corporate, and hospitality departments as well as identify improvements through process reviews
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • 1 year or more experience in notarizing contract documents
  • Strong ability to successfully resolve complex customer service issues
  • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages
  • Ability to apply concepts of basic algebra and geometry
  • Ability to interpret a variety of instructions furnished in Japanese written, oral, diagram, or schedule form
  • Valid Notary License and/or the ability to obtain a license
  • Ability to work a flexible schedule including evenings, holidays, and weekends
  • Fluency in Japanese (speak, read, write)
  • High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • 2+ years experience of notarizing contract documents
  • High ability to successfully come to solutions presented by internal and external customers

About This Employer

Hilton Grand Vacations Waikoloa - Sales & Marketing

68-1845 Waikoloa Road #117
Waikoloa, HI 96738

One Part Excitement, Two Parts Opportunity

Go further than you ever imagined with the leader in vacation ownership. Hilton Grand Vacations offers endless career opportunities in the most sought-after vacation destinations around the world. We work in spectacular resort locations, enjoy distinctive benefits, and collaborate with Team Members who share a commitment to the HILTON values. If you are ready to be your best self while making unforgettable memories for our Club Member families, join our more than 6,500 Team Members today. Your journey awaits.