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Front Desk Agent/Van Driver Part-Time

posted July 3, 2019

Graduate Richmond
Richmond, VA
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About This Job

Collegiate Hotel Group is seeking a Guest Service Representative/Van Driver to join Graduate Hotels®, Graduate Richmond. Graduate Hotels is a hotel collection targeting university-anchored markets across the country that celebrates each town's unique local culture and history
  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

About Us:

The Collegiate Hotel Group is a Division of Schulte Hospitality Group that currently manages the Graduate Hotels® portfolio. Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 13 open and operating hotels across the U.S. and an additional 13 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Collegiate Hotel Group is an Equal Opportunity Employer.

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About This Employer

Graduate Richmond

301 West Franklin Street
Richmond, VA 23220

(413) 821-3323

204 Room Hotel

www.graduatehotels.com

Our Hotel

Graduate  is more than just a place to lay your head. While you’re with us, sip on an espresso at Brookfield, grab a drink at our rooftop bar, Byrd House, and make a splash in our outdoor pool. We’re the perfect spot for Rams– and their dogs! Pets stay free at Graduate Hotels.

We’re conveniently located near Virginia Commonwealth University in Richmond, a hop from the airport and knee deep in the 400-year-old history of America’s legends and lore.

From our mod-meets-preppy indoor event space to our chic and easy rooftop bar & pool, we offer the perfect celebratory spot for all meetings and festivities. Whether you’re hosting a corporate luncheon or birthday bash, we have spaces which accommodate small-to-large groups.