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Housekeeper

posted March 9, 2019

Residence Inn Winston Salem/Hanes Mall
Winston Salem, NC
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Our mission simply put is “To Be Great”. We strive for Greatness in everything that we do: • Great Community Stewards – • Great Employer – • Great Leaders – • Great Portfolio – • Great Service – • Great Visionaries – • Great……….
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About This Job

Position Summary:

The purpose of this job is to clean guest rooms and bath in accordance with company standards for quantity, cleanliness, guest satisfaction, and safety and security.  Responsible for the cleanliness and arrangement of supplies in guest rooms.

Essential Functions:

  • Provide the highest quality of service to the guest at all times.
  • Stock supply cart and use the amount of supplies that are in accordance with standards.
  • Using correct chemicals provided, clean guest rooms, which includes but is not limited to striping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming.
  • Sanitize all glassware and ice buckets as in accordance to state and local health department standards.
  • Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors, wall and mirrors.
  • Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.
  • Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures.
  • Inspect rooms and baths to assure quality standards have been achieved.
  • After cleaning each room and bath, report room status in accordance with hotel procedures.
  • Achieve productivity and quality standards for cleaning rooms and baths.
  • After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures.
  • Report any discrepancies to the Housekeeping Manager.
  • Be able to lift and carry 30lbs.; push and pull 60 lbs.
  • Be available to work a varied scheduled of hours worked and days off.
  • Assist other employees in various assignments such as cleaning, stocking supplies or assisting in laundry.
  • Other duties as assigned, of which the employee is capable of performing.

Guest Satisfaction 

  • Announce presence and enter guest rooms in accordance with standards and procedures.
  • Smile, acknowledge and greet guest in rooms and/or in passing in hallways and other public areas.
  • Respond to guest’s request for additional supplies such as extra towels, iron board, etc.

Safety and Security 

  • Perform work duties in accordance with safety and security policies and procedures.
  • Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Pathogens.
  • Report and store lost and found items in accordance with hotel procedures.

Requirements:

  • Ability to speak, read, write and understand the English language
  • Basic reading, writing and math skills
  • Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment
  • Commitment to exceptional guest service
  • Great positive attitude
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About This Employer

Residence Inn Winston Salem/Hanes Mall

3885 Oxford Station Way
Winston Salem, NC 27103

(336) 837-3960

105 Room Extended Stay

www.marriott.com

Managed by

Explore Historic Bethabara Park and Old Salem

You'll thrive at Residence Inn by Marriott Winston Salem Hanes Mall with the convieince and space you need. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Spacious studio and one--bedroom suites offer separate living and sleeping areas so you can spread out and relax. Our guestroom entertainment system which includes access to Crackle, Hulu, Netflix, Pandora and YouTube will help you stay current on Movies, Music and your favorite Television Shows. A fully equipped kitchen is ready for your Culinary Cuisine Masterpiece. We also do your grocery shopping for you free of charge and deliver it right to your refrigerator while you are out. Free High Speed Internet access for connecting to your Career or Social Circle. Complimentary hot breakfast to start mornings off right and "The Mix" to end the day well. Refresh at our fitness center to strengthen your body and soul. Relax and unwind while enjoying a craft beer or customized cocktail in our lobby bar.