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Host/Hostess

posted May 31, 2019

Couvant
New Orleans, LA
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660126 l

About This Job

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

HOST / HOSTESS CORE RESPONSIBILITIES 

-Set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room.

-Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

-Inspect every menu and list to ensure their condition, appearance and the proper inserts.

-Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.

-Ensure each employee is completing side work duties.

-Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

-Maintain a station chart and cover count for the restaurant.

-Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.

-Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

-Handle guests without reservations or those waiting for others to join them.

-Handle lost and found items.

-Seat reservations promptly at a table pre-set for the number in the party.

-Hold chairs for guests as often as possible when seating them.

-Address guests by name whenever possible.

-Address guest dissatisfaction immediately and inform the manager of the action taken.

-Answer telephones according to Couvant standards and take reservations or provide information regarding the restaurant or any other hotel service.

-Anticipate the needs of guests while scanning the room constantly.

-Perform other tasks or projects as assigned by hotel management and staff.

Please apply to our Host / Hostess position if you feel like you meet the qualifications and can perform these duties. 

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About This Employer

Couvant

315 Magazine Street
New Orleans, LA 70130

(504) 882-1234

Restaurant

www.couvant.com

Managed by

Indulge in Classic New Orleans Fare at Couvant in the Eliza Jane Hotel

A minimal adaptation of a classic French bistro embodying indomitable culinary tradition matched with a fresh perspective of modern whimsy. Menu offerings will honor the city's classics while introducing a relevant, and deliciously uncomplicated voice to the New Orleans culinary chorus.