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Front Desk Supervisor

posted March 15, 2019

Lorenzo Hotel
Dallas, TX
We are searching highs and lows For talented fellows To serve each other and the guest And help us grow – growth is our quest Our team is great and fun But also they get service done Come join our team, join in the fun Get a career, great pay too Great benefits – it’s just for you
658625 l

About This Job

The ideal candidate for this position

The ideal candidate will have a passion for service and leadership.  A minimum of 1 year experience in a comparable hotel in a supervisory position is a must.

Job overview

To maintain a high quality of services offered to guests through management of the functional areas of guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits

What you will be doing

  • Supervise Front Desk staff: Assist with hiring, performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  • Maintain standards of guest service quality. 
  •  Contribute to the profitability and guest satisfaction in the department.  Increase level of guest satisfaction by delivery of an improved product through employee development, training and consistent accountability
  • Participate in the preparation of the annual hotel budget.
  • Manage the front desk operation and support the team and the Front Office Manager
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  • Receive departmental related guest complaints and ensures corrective action is taken.
  • Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  • Other duties as assigned.    


Compensation: $15 per hour and great benefits


About This Employer

Lorenzo Hotel

1011 South Akard Street
Dallas, TX 75215

(214) 273-3000

256 Room Hotel

Welcome to Lorenzo Hotel

The Lorenzo, a boutique hotel concept, is an ideal option for business and leisure stays in the heart of Dallas, Texas, and within walking distance of the Dallas Convention Center.

Located in the Southside district, enjoy this modern, hip setting with breathtaking views of the Dallas skyline. Lorenzo is the perfect place to unwind from the city’s frantic rhythm.