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Front Office Manager

posted April 13, 2019

Residence Inn New York Manhattan/Central Park
New York, NY
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604618 l

About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn New York Manhattan/Central Park

1717 Broadway
New York, NY 10019

(212) 324-3774

261 Room Extended Stay

www.marriott.com

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Our Hotel

Travelers can create their temporary home at Residence Inn New York Manhattan/Central Park. As America's tallest hotel in a central Midtown location, we make it easy to experience all New York City has to offer including Times Square, Broadway Theatre, Carnegie Hall and Lincoln Center. Central Park is right outside of our hotel, allowing guests to take a scenic stroll away from the hustle and bustle of the city whenever they please. When it's time to wind down, visitors will live in true comfort with our modern suites featuring chic furnishings and floor-to-ceiling windows boasting breathtaking views. Deluxe kitchenettes, large workspaces and complimentary Wi-Fi are also included, making it easy to maintain their routines. Guests traveling on business? They can utilize one of our impressive meeting venues, or host a company party on our Sky Terrace. Reserve your getaway at Residence Inn New York Manhattan/Central Park and discover an artistic twist to any extended stay.