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Front Desk Agent

posted February 12, 2019

Bonaventure Resort & Spa
Weston, FL
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Bonaventure Resort & Spa is a premier full-service resort and conference center with 501 smoke-free guest rooms & suites, four swimming pools, four restaurants, five-star spa & fitness center and a Conference Center with 60,000 square feet of event space.
424591 l

About This Job

A hotel front desk agent's main responsibility is to help check guests in and out. Checking in a guest involves using a computer to verify guest registration, address and credit information, informing guest of hotel amenities, confirming customer preferences, checking identification, posting credit or debit card charges and providing a room key. Checking out is often quite brief, just involving confirming the guest's total charges and finalizing payment. Using Telephonic system (PBX) to receive, transfer and dispatch work.

Other guest-related responsibilities include helping with luggage, offering guests advice on local activities and coordinating housekeeping needs per client requests as well as additional administrative responsibilities such as maintaining records, making copies, posting signs, filing and answering the telephone.

An outgoing personality and a big smile are two important assets for front desk agents, as the front desk agent is usually the first person you see when you walk in the door of a hotel. A smiling face and a cheery yet professional greeting helps hotel customers feel welcome, and can help to maintain a high walk-in conversion rate, that is, the percent of people who walk in the door who end up staying as guests.

Requirements:

  • Bilingual highly preferred
  • High School Diploma
  • Customer Service Experience and pleasant personality
  • Problem solving skills
  • Previous hotel experience preferred
  • Familiarity with Opera System is preferred
  • Open availability required
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About This Employer

Bonaventure Resort & Spa

250 Racquet Club Road
Weston, FL 33326

(954) 389-3300

A TROPICAL PARADISE AWAITS

Ideally located just 20 minutes from the Fort Lauderdale/Hollywood International Airport, Bonaventure Resort & Spa is one of South Florida's most comprehensive, full-service resorts and conference centers. Spanning 23 lush acres, this sprawling resort is equally suited for business and pleasure, with four beautiful swimming pools, four restauants, aLaya Spa, a 24-hour Fitness Center, newly renovated Conference Center and championship PGA golf course at Bonaventure Country Club. The neighboring Weston Tennis Center offers 17 courts, as well as lessons, clinics and competitive tennis programs.  

Guest rooms and suites are magnificently furnished and feature thoughtful services and amenities, including complimentary WiFi, iHome stereo systems and premium bedding. Nearby, guests enjoy easy access to the Sawgrass Mills Outlet, BB&T Center and the unique eco adventures of the Everglades.