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Security Guard with Hotel Experience

posted April 14, 2019

Renaissance Chicago O'Hare Suites Hotel
Chicago, IL
Excellent Benefits! Free Ambassador parking and walking distance to hotel from the Blue Line!
740932 l

About This Job


"Renaissance" signifies a deep belief in the spirit of exploration and discovery. It's a spirit that celebrates innovation and creativity, originality and expression - all things that contribute to living a life less ordinary. “Renaissance” speaks to the modern discoverer in all of us who lives to unearth life's hidden gems - collecting new tastes, sights, sounds and experiences and adding them to their own story. And so with every Renaissance, we want you to always provide something wonderfully new to our Discoverer!

Job overview: The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  

The Security Guard patrols the hotel and grounds.  Responds to security and emergency situations in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hotel Security Experience
  • Valid Drivers License
  • Know and comply with all safety, security and emergency procedures.
  • Patrol all areas of the hotel including grounds and parking lots. Note, search, handle and report on any unusual circumstances, safety violations, car or property theft, accidents and injuries. 
  • Maintain constant emergency readiness. Respond immediately to all emergency alarms and calls for help.  Determine course of action, notify appropriate management and authorities and perform basic first aid as needed.
  • Enforce the “No Solicitation Policy” of the hotel, if necessary.
  • Escort suspicious or undesirable persons off property, if necessary. Escort individuals to and from vehicles as needed.
  • Witness cash handling, if necessary.
  • Alcohol awareness rules/certification thru TIPS or Basset and first aid certification
  • Conduct investigations of security incidents. Complete security forms documenting guest and employee property and/or personal injury incidents.
  • Turn in hotel keys and other security equipment at end of shift.
  • On time and at work when scheduled, and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.

QUALIFICATIONS: The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience: High school education, law enforcement experience, loss prevention or related major.  One or more years of related hotel security experience.  Alcohol awareness rules/certification, first aid certification.

Skills and Abilities: Ability to understand and comply with safety and security policies, procedures and regulations.  Ability to understand and obtain alcohol awareness and first aid certification.  Ability to remain calm, take proper steps, and direct others in an emergency.   Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations.  Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a computer, calculator, phone and other office equipment.  Attention to details with good organizational and efficient time management skills.  Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort: Physical work is a primary part of job.  Work is normally performed in and outside the hotel. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  Physical requirements include extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs.  While performing job duties, the associate is required to speak, listen and write.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle. Valid Driver’s License required.


About This Employer

Renaissance Chicago O'Hare Suites Hotel

8500 West Bryn Mawr Avenue
Chicago, IL 60631

(773) 380-9600

362 Room All Suite

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Ideally located in Rosemont, with a complimentary roundtrip shuttle to Chicago O'Hare International Airport (ORD), our hotel is a short drive from Donald E. Stephens Convention Center. Our location near the Chicago 'L' Blue Line positions visitors to explore downtown Chicago with ease. Upgrades in 2017 have transformed our 362 spacious suites, boasting separate living and sleeping spaces, a Plug-in Panel for streaming media and luxury amenities. Guests can grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings, or sit down for a full buffet breakfast at Asado Urban Grill. We invite our guests to enjoy our complimentary 24/7 fitness center and indoor pool. Those looking to host a conference or wedding will appreciate our contemporary ballroom and meeting rooms with high-tech amenities. Our hotel warmly welcomes travelers to Rosemont, IL, with four-star service and extraordinary accommodations.