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Catering Sales Manager

posted May 16, 2019

Hilton Garden Inn Cleveland Downtown
Cleveland, OH
719252 l

About This Job

  • Position Purpose: Responsible for the successful outcome of meetings, events/weddings, and programs from pre-arrival through post departure. Manages and executes the terms of the client contract. Maintains and develops existing accounts, prospects for new accounts and generates top line revenue for the hotel.

    Job Duties and Responsibilities:

    • Responsible for learning the hotel brand and strategy
    • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
    • Identifies and solicits new accounts from telemarketing, outside appointments (via your own vehicle), site tours, cold calls, and inquiries via email, phone, and in person interactions
    • Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
    • Establishes client base of organizations, social groups, associations, and corporate businesses through direct sales efforts to secure business for the hotel
    • Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
    • Responsible for accuracy of BEOs and communication of changes between client and appropriate disciplines
    • Achieve all predetermined sales goals for revenue and sales activities
    • Negotiate contracts according to company standards
    • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
    • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
    • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
    • Provide prompt and accurate responses to all client requests for proposals and information
    • Consistently meet or exceed sales goals including predetermined revenue and sales activity
    • Assist the client in menu planning, coordinate food, beverage, table arrangements, audio visual equipment, and decorations ensuring clients details are executed
    • Monitors local competitors and compares their operation with his/her operation
    • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system
    • Completes daily/weekly/monthly reports as directed by the DOS/GM
    • Participate in Quarterly/Annual Business and Marketing Plans and Sales Blitzes
    • Provide prompt and accurate responses to all client requests for proposals and information
    • Work client-related special events and bridal shows
    • Abides by Prime Time Selling hours
    • Participates in MOD program as required
    • Other duties as assigned by DOS/GM


    • Minimum of High School education, post-high school education preferred
    • Minimum of 3 years in hotel or conference Catering/Sales


    • Ability to communicate effectively verbally and in writing
    • Excellent listening and problem-solving skills
    • Ability to exceed expectations of guests and team members
    • Negotiating Skills
    • Strong computer skills
    • Must have flexible work hours that may include evenings, weekends, and holidays. Scheduled days will be Tuesdays through Saturdays

    Job Competencies:

    • Drive for Results
    • Business Acumen
    • Decision Quality
    • Customer Focus
    • Informing
    • Sales Focus
    • Integrity/Trust
*Work Schedule is Tuesday - Saturday 

About This Employer

Hilton Garden Inn Cleveland Downtown

1100 Carnegie Avenue
Cleveland, OH 44115

(216) 658-6400

At A Glance

Re-energize at our Hilton Garden Inn Cleveland Downtown hotel, located off Interstates 71, 77 and 90 and at the gateway to Cleveland, Ohio. Find helpful staff ready to make your stay successful. Walk to Progressive Field, home of the Cleveland Indians, right across the street or to CSU Wolstein Center two blocks away.

Renew business contacts in our Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and A/V equipment. Admire the Armington crane and views of Progressive Field and downtown from meeting rooms that accommodate more than 500 people. Take advantage of our two complimentary business centers at this hotel in Cleveland, Ohio.

Select from 240 downtown Cleveland hotel rooms, with accessible options. Rest in a king- or queen-sized bed that adjusts to individual preferences. Each accommodation has a large, flat-screen television, complimentary WiFi, spacious work desk and ergonomic chair, and a coffeemaker, microwave and mini-refrigerator.

  • Gateway Conference Center for events
  • Comfortable beds and complimentary WiFi
  • Complimentary downtown shuttle
  • Drinks at Harvey's Bar and dinner at the Garden Grille & Bar
  • Many great downtown Cleveland hotel deals