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Bellman

posted May 18, 2019

AC Hotel New York Times Square
New York, NY
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766305 l

About This Job

Description

Making guests comfortable and suitcase free!

Bellman

The Bellman welcomes all guests in to our beautiful property while providing dynamic, high quality service to all guests.

  • Greet guests immediately with a friendly and sincere welcome.
  • Assist and facilitate guests requests and needs.
  • Assist guests with luggage upon arrival and departure.
  • Remain calm and attentive especially during heavy hotel activity and emergencies.
  • Facilitate and assist with lobby cleanliness and organization.
  • Educate guests on the area and emergency procedures if needed.
  • Retrieve guest items from cars, busses, vans and carts.
  • Grasp, lift, carry and load or unload luggage onto a bell cart to transport items throughout the hotel to designated room.
  • Navigate bell cart through public areas, guest room corridors and to elevators.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest.
  • Organize and store luggage as necessary in designated areas.
  • Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately.  Point out room features and directory for reference.
  • Listen attentively to guest inquiries.
  • Provide accurate information regarding hotel services, directions to location attractions, car rentals, airline shuttle services, etc.

Requirements

  • Impeccable grooming - clean cut and dressed in appropriate uniform which should be clean and pressed.
  • Ability to regularly lift and carry luggage and packages up to 75 pounds.
  • Push and pull heavy bell cart.
  • Ability to stand and walk continuously for eight hours or more.
  • Ability to understand and follow written and/or verbal English in order to clearly communicate to guests.
  • Ability to effectively deal with internal and external customers with patience, tact and diplomacy to defuse anger and collect accurate information. 
  • Manual dexterity in hands to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on hotel property.
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About This Employer

AC Hotel New York Times Square

260 West 40th Street
New York, NY 10018

(212) 398-2700

290 Room Hotel

www.marriott.com

Midtown NYC Hotel Features Skyline Views via Rooftop Bar

Designed for an amazing stay – and your best night’s rest – in the city that never sleeps! This Times Square hotel melds an urban vibe with classic elements that harken back to its Spanish roots. Shared spaces feature local artwork, while guestrooms are an oasis of modern design, with sleek furnishings as well as complimentary WiFi, wide-screen TVs, and comfortable bed. Options like private balconies and ceiling-to-floor windows make the most of city views. This perfectly positioned hotel near the Garment District is within the city center, walkable to everywhere and only a half-block from public transportation, yet just enough removed to keep the bustle at bay. A year-round rooftop bar serves up views of NYC’s iconic skyline along with signature cocktails, Happy Hour rituals, and tapas. And local restaurant, on the lobby level, features a European-inspired breakfast, and market driven authentic Spanish cuisine for lunch and dinner in an atmosphere that sparks connections with people, food and wine.