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Director, Owner Experience and Engagement - Asia Pacific

posted April 19, 2019

Hilton - Area Office Singapore
Singapore, Singapore

About This Job


The Hilton portfolio of hotels is comprised of 16 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, LXR, DoubleTree, Curio Collection, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Motto, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

What will I be doing?

The Director, Owner Experience and Engagement - Asia Pacific will be responsible for performing the following tasks to the highest standards:

Position supports the greater Owner Relations mission “To become the hotel company of choice by being the most profitable, innovative and easiest chain to do business with. Hilton will achieve this through an intense focus on the owner experience, driving superior owner returns and superior engagement, fueling Hilton’s net-unit-growth and increased distribution.”

This position will collaborate with other functions in APAC (Development, APAC Brand Management Leaders, Managed Services, and Communications) to develop our APAC Owner Relations approach in alignment with the Global Owner Relations Strategy. The person in this position will also align closely to and have an informal dotted relationship to the VP, Communications – APAC.

More specifically you will:

  • Work directly with APAC Brand Management Leaders, Development team, and Managed Leadership to create and execute a process to keep owner/operator data current within the greater owner database. Lead the efforts to create APAC owner segmentation so that we may communicate, support and train owners more specifically to their needs
  • Oversee planning and execution of regional owner events specifically the biennial larger conferences
  • Work directly with regional VP of Communications and US Director of Owner Communications on owner / operator messaging so that communication (including brand messaging) are integrated to the enterprise messages but also locally relevant
  • Support the collection, collation, and socialization of Owner points of view as required and help ensure the owner point of view are fully taken into account as initiatives, communications, and support structures are developed and introduced
  • Work with regional leaders to create seamless execution and communications on enterprise / brand strategies within the owner / operator community
  • Work with the regional leaders to educate them on owner benefits and recognition opportunities


What are we looking for?

A Director, Owner Experience and Engagement - Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Master collaborator, someone who can adapt and work with multiple teams
  • Excellent communicator
  • Very diplomatic and able to navigate stakeholder relationships in a highly matrix organization
  • Solutions oriented, creative problem solver
  • Process driven to create clear processes
  • Events experience, highly organized, detail oriented with the owner experience driving the event planning strategy

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Minimum Education: Bachelors degree or equivalent
  • Minimum Years of Experience: 3 to 5 years of experience in management role
  • Minimum Years of Experience: 5 years in hospitality
  • Management Experience (type): Managerial role
  • Minimum Years of Management Experience: Direct Supervision experience is desirable but not required
  • Any Licenses or Certificates Required: None
  • Additional Requirements (i.e. % of travel time, etc.): Some international travel and 60% within the region

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Education: College degree
  • Minimum Years of Experience: 5 years
  • Minimum Years of Experience: 3 years working with owners

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer

Hilton - Area Office Singapore

103 Penang Road
Singapore, 238467

Regional Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.