posted November 16, 2019DoubleTree by Hilton Hotel Pittsburgh - Green Tree
Doubletree by Hilton/ PITGT is looking for a self-motivated Room Attendant who enjoys meeting new people and providing outstanding service to our guest. If this sounds like the career for you, come join our team! "Where the little things mean everything"
The Room Attendant cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms. Review list for any special requests. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating/air conditioning, and lights.
Appropriate and proper use of cleaning equipment and supplies.
Respond to and resolve housekeeping requests and complaints by guests.
Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.
Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.
On time and at work when scheduled and in proper uniform
Education and Experience:
High school education or related experience. Familiarity with hospitality industry practices preferred.
500 Mansfield Avenue
Pittsburgh, PA 15205
465 Room Hotel
The DoubleTree CARE culture focuses on creating rewarding experiences for our guest. We also provide opportunities for our team members to give back to the community by scheduling charity service work/collection events monthly. Our team members get to enjoy a fun atmosphere at work where one's own personality can shine through with both internal and external guests. It's the little things that mean everything at DoubleTree and Team Members get to experience special treats and events frequently. There is always something going on at the hotel, whether it be a CARE rally where we recognize and show appreciation to our team members or an event where the team members can bring their family members for a day of fun.
The DoubleTree by Hilton Pittsburgh Green Tree has a variety of departments and there are different positions ranging from hourly team members to management. The hotel provides on-going training to help team members succeed within their positions. Open positions are posted, but the hotel strives to promote from within when possible.
So Experience DoubleTree by Hilton Hotel Pittsburgh - Green Tree where every guest receives a chocolate chip cookie and a warm welcome. We are located just outside of the city just minutes from the Parkway West Green Tree exit. We also are close to a bus route. Help us to fulfill Conrad's dream to Fill the Earth with the Light and Warmth of Hospitality.