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Front Office Manager

posted March 27, 2019

Residence Inn Cincinnati Airport
Erlanger, KY
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755391 l

About This Job

There’s a lot to take in at Residence Inn.  Experience it for yourself. 

Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture.  We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity.  

We embrace management values that include a "Whatever It Takes" attitude delivering the highest standards of both guest and associate satisfaction.  

Commonwealth Hotels is one of the nation's top hotel management companies hiring only the best people.  

Currently we are looking for a top performing Front Office Manager to oversee all essential functions of the Front Desk, along with hiring and supervising the front desk associates.

This position will work closely with the General Manager and is a great stepping stone to future growth within our company.

Some Key Areas of Responsibility for the Front Office Manager include:

  • Establishing, maintaining and controlling appropriate service standards for all Front Office areas
  • Research and follow up on outstanding guest issues
  • Maintain proper cash accountability, and gift shop controls and inventories* Maximize and control payroll and other costs
  • Hire, train, schedule, develop and provide the environment for a motivated staff

Requirements

  • Must demonstrated a passion to exceed
  • 2 years of front office supervisory or management experience in the hotel industry
  • Marriott experience preferred
  • Experience with revenue management strategies is preferred
  • A track record of executing reports and plans in a timely manner
  • Experience and success in managing and developing a team is essential.

Benefits 

  • Health, Dental & Vision
  • STD, LTD, Voluntary Life
  • Incentive Program
  • 401k Retirement Plan
  • Paid Vacations, Holiday Pay and Personal Days
  • Jury Duty and Funeral Pay
  • Travel Discounts
  • And Much More!

Local Candidates Preferred!  EOE/Drug Free Workplace

Our Mission

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY and led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States.

Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride and Intensity in all we do. This allows us to develop a special relationship with our guests, associates and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.  

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

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About This Employer

Residence Inn Cincinnati Airport

2811 Circleport Drive
Erlanger, KY 41018-1082

(859) 282-7400

150 Room Extended Stay

www.marriott.com

Our Hotel

The Residence Inn by Marriott Cincinnati Airport is 1 mile from CVG Airport,10 minutes from downtown Cincinnati. Our hotel is within minutes of Amazon, Bosch, Wayfair, DHL, Perfetti, Coca Cola, Pepsi, Five Labs, Pomeroy, Carl Zeiss,St. Elizabeth Training Center, P&G, Citi, and Kroger, as well as conference centers including Receptions and Five Labs Conference Center. Perfect for the extended stay traveler looking for temporary housing, our spacious suites offer 50% more space than a typical hotel room and boast full size kitchens and separate spaces for living, dining and sleeping. Enjoy a complimentary hot breakfast buffet each morning and evening hospitality Monday-Wednesday with beer, wine and a lite entrée or appetizers. All guests enjoy complimentary Wi-Fi, weekday grocery shopping service and the ability to stay in routine with our on-site fitness center and outdoor pool. Ideal location when visiting area attractions such as: Ark & Creation Museums,Great Am. Ball Park, Bengals Stadium and much more.