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Guest Service Representative

posted April 23, 2019

Hampton Inn & Suites Columbia/Southeast-Ft. Jackson
Columbia, SC
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719459 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Hampton Inn & Suites Columbia/Southeast-Ft. Jackson

201 East Exchange Boulevard
Columbia, SC 29209

(803) 217-3999

100 Room Hotel

hamptoninn3.hilton.com

At A Glance

Unwind with a carefree vacation at Hampton Inn & Suites Columbia/Southeast-Ft. Jackson hotel in Columbia, SC. Set just off I-77, exit 9, our hotel is only five minutes from downtown Columbia and five minutes from Ft. Jackson. The hotels convenient, central location offers easy access to the University of South Carolina, Williams Brice Stadium, Amazon and Westinghouse. Our hotel also offers easy access to restaurants and shopping.

Refresh and recharge with a great night’s sleep in a clean and fresh Hampton bed® and discover comforting amenities in your spacious guest room including free WiFi. Choose a studio suite with a large living area featuring a pull-out sofa bed, microwave and refrigerator. Wake up to Hampton’s complimentary hot breakfast. Even if you're in a rush, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick and healthy meal to go.

Celebrate your special event or corporate meeting at our hotel in Columbia, SC, presenting a versatile function room for up to 80 guests. Catch up with work in the business center with free printing, and keep in touch with free WiFi in public areas. Gather with friends for an evening BBQ on the outdoor patio that features a fire pit. Boasting the latest, modern exercise equipment, this Columbia hotel offers a fully equipped fitness center. Maintain your exercise regimen while you travel and plunge in the soothing, indoor pool.