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Guest Service Rep / Front Desk Agent

posted April 23, 2019

Residence Inn Cleveland Independence
Independence, OH
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733876 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Residence Inn Cleveland Independence

5101 West Creek Road
Independence, OH 44131

(216) 520-1450

118 Room Extended Stay

www.marriott.com

THRIVE ON LONG-STAYS

The Residence Inn® Cleveland Independence, an ideal hotel choice near Airgas, Charter Steel, Alcoa, AT&T, and Lubrizol, provides just what you need to maintain your normal pace when planning an extended stay in Independence, Ohio. Located just outside the vibrant City of Cleveland where you can enjoy the events at Quicken Loans Arena, Progressive Field, and FirstEnergy Stadium. At the Residence Inn Cleveland Independence, you will enjoy our new modern lobby designed with comfortable spaces where you can use the hotel’s free WiFi for meetings or just recharge at our evening mix events on select nights with complimentary light fare and drinks. Our hotel’s spacious suites have been enhanced to better meet your needs. A new living area, an ergonomic desk, updated bathrooms and contemporary color schemes enhance the suite’s separate spaces for eating, sleeping and working, along with a fully equipped kitchen. Start your day with our free hot breakfast featuring a greater variety of healthy selections.