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Front Desk Supervisor

posted March 24, 2019

Hotel Erwin
Venice, CA
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599766 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hotel Erwin

1697 Pacific Avenue
Venice, CA 90291

(310) 452-1111

119 Room Hotel

www.hotelerwin.com

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Our Hotel

Whether it's the birth of skate culture the iconic muscle beach, or just its notorious "anything-goes" attitude; Venice Beach has always been an icon of American subculture. It's a unique combination of seaside beauty, urban energy, and people who aren't afraid to express themselves.

For the past five decades, Hotel Erwin has been a window into this wonderfully weird world, welcoming travelers of every description from across the globe. From our friendly, approachable vibe to our eclectic, diverse atmosphere, find out why Hotel Erwin is still the only place to stay in Venice Beach.

Here at Hotel Erwin, we give our guests an unmistakably Venice Beach experience. Our vibrant rooms and event spaces capture a unique aesthetic that sets the scene for any occasion. Not only do we put guests right next to the beach, but we’re also steps away from the area’s famed shopping, dining and activities. When guests finally return back to the hotel, there’s always a seat at our rooftop bar High Lounge or low-key dining spot Barlo Kitchen + Cocktails.