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Front Desk Agent

posted April 1, 2019

DoubleTree by Hilton Asheville Biltmore
Asheville, NC
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Picture yourself here as a part of our award-winning Guest Services team!
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About This Job

You have never met a stranger and if you did, your charisma would charm even the weariest of traveler. You’ve been called a “people person,” but it’s your ability to be a “professional people person” that truly makes you stand out from the crowd. Can you see yourself at Biltmore Farms as a Front Desk Agent? We can.

As a Front Desk Agent, you will

  • Represent the hotel through all stages of a guests’ stay from check-in to check-out
  • Accommodate guest requests whenever possible
  • Assign and register guests to available rooms
  • Coordinate room status with our other hotel teams
  • Familiarize yourself with all Biltmore Farms policies, procedures and facilities
  • Be a considerate, creative and a confident concierge

Essential Elements

As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have, to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each work as one to welcome our guests like family. Working as a team will be key to your success. Also, this position will require tact, diplomacy to defuse anger and conflict resolution. As William Langland once said “patience is a virtue.”

Compensation: Competitive

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About This Employer

DoubleTree by Hilton Asheville Biltmore

115 Hendersonville Road
Asheville, NC 28803

(828) 274-1800

197 Room Hotel

doubletree3.hilton.com

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At A Glance

Conveniently located just one block from the entrance to Biltmore Estate, our DoubleTree by Hilton Hotel Asheville – Biltmore offers easy access to Asheville Regional Airport (AVL), numerous shopping malls and the business and financial districts.

Guests can visit Historic Biltmore Village offering one of the South's most unique touring and shopping environments, or experience diverse beauty and spectacular views at the nearby Blue Ridge Parkway – one of America’s beautiful drives. They can enjoy a variety of outdoor adventures including hiking trails, zip lines, ropes courses, water rafting and cycling located just one block from the entrance of the historic Biltmore Estate. Our Asheville hotel was once an integral part of the Biltmore Estate and features stunning Vanderbilt-inspired gardens.

About Biltmore Farms

Imagine a place where people support your goals, where opportunities to grow exist, where you're welcomed like family. Picturing ourselves somewhere is the first step to getting there. Go ahead; picture yourself here at Biltmore Farms Hotels. WE SEE YOU HERE TOO.

Combining the best of the past with the brightest of the future is how Biltmore Farms Hotels delivers unmatched hospitality. With local hospitality roots dating back to the 1890s, and inspired by Vanderbilt traditions, Biltmore Farms Hotels is highly regarded for its award-winning guest service, positive work environment, and ideal locations. Properties include Hilton Asheville Biltmore Park, Doubletree by Hilton Asheville - Biltmore, Residence Inn Biltmore, and Hampton Inn & Suites Biltmore Village. Established in 1987, the family-owned company employs around 150 people. 

Why Join Biltmore Farms Hotels?
  • Competitive salary
  • Signing bonuses
  • Comprehensive medical and dental
  • Vacation, sick and holiday pay
  • 401K retirement plan with employer matching
  • Phenomenal employee growth opportunity
  • Thriving work environments
  • Fun employee events and activities
  • Travel discounts