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Front Desk Agent

posted July 25, 2019

Residence Inn Columbus Dublin
Dublin, OH
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667052 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Residence Inn Columbus Dublin

6364 Frantz Road
Dublin, OH 43017

(614) 389-6600

100 Room Extended Stay

www.marriott.com

Our Hotel

The newest Residence Inn by Marriott in Columbus Dublin offers comfortable and spacious guest suites that allow for both productivity and relaxation. Enjoy our complimentary amenities including hot breakfast buffet, evening Manager Social (M-W), in-room high-speed Internet and Wi-Fi in the lobby. The Residence Inn Columbus Dublin is walking distance to several nearby restaurants including Hyde Park Prime Steakhouse, Jason's Deli, J. Liu Restaurant, Subway, McDonalds, Bob Evans and more. The Mall at Tuttle Crossing is also located nearby. In addition, this new Columbus Dublin hotel is close to several local companies, including Honda, Cardinal Health, IBM, Ashland Chemical, OCLC, Verizon, Century Link, Nationwide and JP Morgan Chase. Whether you're traveling for business or pleasure, the Residence Inn Columbus Dublin provides everything you need to make the most out of your stay. Great value and great service that only a Residence Inn can deliver.