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Guest Service Agent/Night Audit

posted April 26, 2019

Hilton Garden Inn Reno
Reno, NV
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Work for a great team at a non-smoking hotel!
755301 l

About This Job

The Position

Seeking Highly Qualified Customer Service Professional.... Come join our winning team! affordable healthcare benefits package is available because we believe that our associates are our most valuable asset. 

Some Key Areas of Responsibility for the Night Auditor/Shuttle Driver include:
  • Assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service & hospitality at all times. 
  • Expected to have open availabilty 7 days a week.
  • Provide superb customer service at the highest possible level imaginable
  • Process arrivals and departures in a most efficient manner
  • Able to follow instructions on the the first request
  • Attention to detail is an absolute must
  • Must have the ability to get along with others from diverse backgrounds and beliefs
  • Booking Transportation for Hotel Guests
  • Creating Reservations for incoming Guests
  • Provide Shuttle Service to all Hotel Guests within a 5 mile radius and Airport. must pass background test. Hotel Shuttle is provided. 
  • Supportive Areas - Keep up-to-date all current information regarding your department, as well as other departments. Attend all Department and General Meetings.
  • Know all emergency and safety procedures for the hotel.
  • Never give out any guest or associate information.
  • Maintain the cleanliness of the front desk area, as well as , the whole hotel.

Requirements

  • We require good communication, typing and computer skills.
  • Will need to be organized, flexible and outgoing.
  • Must be able to handle multiple tasking.  
  • Must posess the "Spirit to Serve Every Guest, Every Day, Every Stay."

Potential Benefits 

  • Health, Dental & Vision
  • STD, LTD, Voluntary Life
  • Bonus Program
  • 401k Retirement Plan
  • Paid Vacations, Holiday Pay and Personal Days
  • Jury Duty and Funeral Pay
  • Travel Discounts
  • And Much Much More!
  • Local Candidates Preferred!
  • EOE/Drug Free Workplace

Our Mission

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton and Hyatt brands. Commonwealth Hotels, home office is located in Covington, KY and led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States.

Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride and Intensity in all we do. This allows us to develop a special relationship with our guests, associates and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests

Come Join Our Team!

Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture.

We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity.

We embrace management values that include a "Whatever It Takes" attitude delivering the highest standards of both guest and associate satisfaction.

Commonwealth Hotels is one of the nation's top hotel management companies hiring only the best people.

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About This Employer

Hilton Garden Inn Reno

9920 Double R Boulevard
Reno, NV 89521

(775) 850-9700

At A Glance

Nestled in a primary location, we are only six miles from Reno-Tahoe International Airport and accessible to an array of businesses, shopping and medical facilities.

Take a drive to beautiful Lake Tahoe to enjoy water and snow activities or hike the famous Tahoe Rim Trail. Schedule a sightseeing tour on the M.S. Dixie Queen or take a train ride through the beautiful mountains on the historic Virginia & Truckee.

Stay connected in the 24-hour Business Center with complimentary WiFi. Heat snacks from the 24-hour Pavilion Pantry® convenience store in the comfort of your room or indulge in tasty American cuisine at Great American Grill®. Keep active in the fitness center, plunge into the indoor pool or lounge in the whirlpool any time of year.