Join our Great Team at the Pullman Miami Airport Hotel. Greeters and Welcomers at the Pullman are the heart of our hotel. We offer great benefits including free meals and free parking.
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Lounge Cocktail Server sells and serves food & beverages in safe and efficient compliance with proper food handling and serving techniques, alcohol awareness and service, policies, procedures, brand standards, and federal, state and local regulations. Processes guest bills and payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Set up tables and ensure cleanliness of linen, silverware, and glassware. Clean tables including removal of and proper placement of soiled wares and trash.
•Know the menu and be able to explain major ingredients and preparation methods.
•Greet guests, take orders and serve following policies, procedures, brand standards alcohol awareness and federal, state and local serving regulations.
•Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
•Follow proper guest check and payment policies and procedures.
•Follow all cash handling responsibilities according to policies and procedures.
•Report all tips in compliance with company policy and IRS regulations.
•Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift.
•Complete assigned sidework and related cleaning duties.
•Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
•Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
•Any other tasks / duties as requested by management.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education or related experience. Beverage server, alcohol awareness certification and familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service. Ability to understand and comply with proper food handling, serving techniques and federal, state and local serving guidelines. Ability to properly process checks and payments in compliance with policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills.
Working Conditions & Physical Effort: Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write.
Benefits: Medical, Dental and Vision, 401K, vacations etc...
Welcome to Pullman Miami Airport Hotel, a tropical paradise elegantly decorated and overlooking a peaceful blue lagoon. For the modern-day traveler, Pullman Miami Airport is conveniently located minutes away from Miami International Airport (complimentary shuttle), the port of Miami in Downtown, South Beach and world class shopping at Dolphin Mall. Whether traveling for business, pleasure, or before a cruise, this contemporary Miami hotel will exceed the needs of guests seeking a luxurious experience.
Our 281 Miami rooms and suites feature tranquil views of the Blue Lagoon or sparkling vistas of the Miami skylines.The Pullman Miami Airport rooms are awash in soothing neutral hues with pops of lavender and stylishly appointed to highlight the best of the Pullman experience with modern furnishings.