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Food and Beverage Supervisor

posted June 27, 2019

Hyatt Place Chicago/Downtown The Loop
Chicago, IL
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About This Job

Description

Foodie at heart and leads the team to excellent service!

Food & Beverage Supervisor

The Food and Beverage Supervisor is responsible for executing and directing the daily Food & Beverage operations in the hotel.  This includes both front of the house and back of the house functions related largely to Banquet and Catering events, with secondary focus on Breakfast and the Gallery in the evening.

Core Responsibilities Include:

  • Executes and oversees the setup of meeting spaces for banquet and catering events to ensure compliance with banquet event orders with optimal level of service, quality and hospitality.
  • Works with and supervises kitchen staff on the timing of food preparation to ensure that meals are ready on time in accordance with specifications on the banquet event order, and are served in a visually appealing manner.
  • Supervises and directs the prompt, efficient and friendly serving of all food and beverage for banquets and gallery.
  • Works closely with the Sales Team to ensure clients are happy with all aspects of their events including room set up, F&B service, A/V functions and food quality.
  • Meet with the clients on the day of event to review the Banquet Event Order and any changes to ensure delivery of a quality product.
  • Welcomes guests and monitors the dining area during meal time to ensure adequate supplies, that guest needs are met, and supports the hotel’s overall hospitality image and objectives.
  • Follows required sanitation procedures for food handling safety.  Obtains and maintains any food handling certificates that may apply.
  • Assists in ordering of food and beverage items as well as controlling of cost and waste.   Assists with scheduling staff.
  • Responds promptly and appropriately to any guest questions or concerns
  • Assist in the selection, training and development of team members.
  • Work quickly and independently to resolve operation issues when necessary, ensuring proper follow through with appropriate team members.
  • Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
  • All associates must be professional and hospitable at all times and maintain a professional appearance
  • Assists with gallery host (front desk) responsibilities as needed.

Requirements

  • Ability to pass certification tests required to meet health department and brand standards
  • Ability to work well with others
  • Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
  • Listening skills to ensure accurate understanding of guest wishes
  • Composure to work effectively under pressure and to address and resolve guest problems or concerns
  • Ability to execute food and beverage events and direct staff strategically to ensure successful events.    
  • Approachability to encourage effective communication with guests and fellow team members
  • Knowledge of basic audiovisual equipment and procedures helpful

Physical Requirements:

  • Ability to bend at waist and work on knees.
  • Ability to reach overhead. Ability to clean and stock shelves.
  • Ability to stand for long periods of time.
  • Ability to lift and carry 35 pounds.
  • Ability to see, hear, listen and speak
  • Additional Requirements Schedule with varying days and hours of work
  • Other duties as assigned by supervision
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About This Employer

Hyatt Place Chicago/Downtown The Loop

28 North Franklin Street
Chicago, IL 60606

(312) 955-0950

Chicago Loop Hotel

Welcome to downtown Chicago! With an ideal location, the Hyatt Place Chicago / Downtown – The Loop stands a majestic 18 stories high – and boasts 206 guest rooms, heated indoor pool, free hotel-wide WiFi, a 24-hour fitness center, full-service bar, and many more covetable amenities.

The Loop is Chicago’s central business district, offering a premier mix of notable businesses, cultural destinations, and social entertainment. Only blocks from the downtown’s Financial and Theatre Districts, neighboring hot spots include the Civic Opera House, Willis (formerly Sears) Tower, Millennium Park, and the Magnificent Mile. Classic Chicago attractions like Navy Pier, McCormick Place, and Wrigley Field are easily accessible. 

Downtown dining is defined by nearby eateries Italian Village, Frontera Grill, and Fogo de Chao. Our 24/7 Gallery Market Menu has satisfying options any time of day (or night!), and our Coffee to Cocktails Bar brews Starbucks coffee and pours crafted cocktails for maximum comfort from sunrise to sunset. There’s plenty to do and more to see, so join us in The Loop!