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Guest Services Supervisor

posted March 26, 2019

The Lodge & Club
Ponte Vedra Beach, FL
432977 l

About This Job

What is the #1 trait of our staff members?  A great attitude!

Staff at The Lodge & Club enjoy a safe and beautiful working environment, various resort privileges, and an assortment of other benefits!  We are looking for qualified candidates with a great attitude to join our staff!  Team members at The Lodge & Club are enthusiastic, respectful, enjoy working hard and having fun.

The Lodge & Club at Ponte Vedra Beach is one of the top places to work on the beach in Northeast Florida, so come join our extraordinary team and see why!

You are invited to review our open positions and apply on-line.  Applications are carefully reviewed and qualified candidates are forwarded to the appropriate hiring manager for consideration.


Job Summary

The Guest Services Supervisor serves as the first point of contact in resort guest relations.  Recognizing and developing relationships with all VIP's and frequent guests is a focal point of this position.  Ability to use guest history and AAA Five Diamond Standards to exceed guest expectations is the core of all functionalities.  The Guest Services Supervisor will develop a AAA Five Diamond focused training program for all guest service agents.  Manage guest comments to ensure all issues are resolved and followed up on in a timely manner. 

  • 4-year college degree preferably in Hospitality Management
  • Must be able to effectively communicate with the guests and staff
  • Working knowledge of services provided by all Front Office positions to include Bell service, PBX, Reservations, Concierge and Front Desk
  • An understanding of how customer service impacts the bottom line
  • Experience in a AAA Four of Five Diamond resort dealing in a point to point guest service area
  • Able to establish priorities and choose an appropriate course of action
  • Excellent computer skills
  • Strong communication skills both oral and written


Flexible schedule from 7AM to 12AM Monday- Sunday; weekends and holidays included



Paid Vacation/Holiday/Sick



  • Dry Cleaning/Laundry
  • Free Parking

Please note:

Because of the high response rate for our open positions, we regret that we cannot contact all applicants.  Your application will remain on file for six months for consideration.

All positions at our Club require the ability to climb stairs daily and most positions require the ability to lift at least 35 lbs.

For positions that require driving a utility/golf cart, a valid driver's license is required for employment.

All offers of employment are contingent upon successfully passing a pre-screening, which includes background check and drug test.

The Lodge & Club is a drug-free workplace.  We are an equal opportunity employer.

Compensation: commensurate with experience


About This Employer

The Lodge & Club

607 Ponte Vedra Boulevard
Ponte Vedra Beach, FL 32082

(904) 273-9500

66 Room Resort

About Us

Echoing Old World grandeur and romance, a distinctive Mediterranean-inspired architectural character is reflected throughout The Lodge’s ten seaside acres. A dramatic portico, beachside courtyard, wrought-iron lampposts, classic archways, Spanish tile roofing, ornamental turrets, awnings, trellises and balconies all combine to create the illusion of a romantic seaside European village.

Guests of this peaceful refuge, nestled atop a gentle cascade of sand dunes overlooking the blue Atlantic, appreciate the graceful service, elegant attitude and stylish comfort afforded by this premier oceanfront retreat.

  • 66 designer rooms and suites overlooking beach and ocean
  • Miles of beautiful Atlantic Ocean beaches to explore
  • Two heated swimming pools including a kids-themed pool and waterslide
  • State-of-the-art gym
  • On-site massage services
  • Golf, tennis, stables and luxury spa nearby
  • Nursery
  • Two restaurants and lounges
  • Daily afternoon high tea
  • Nearby shopping
  • High-speed Internet access
  • Meeting and banquet facilities
  • Valet parking in private garage