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Front Desk Agent

posted March 30, 2019

Homewood Suites by Hilton Macon-North
Macon, GA
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About This Job

Duties/responsibilities:

  • Represents the hotel to the guest throughout all stages of the guest's stay.
  • Determines a guest's reservation status and identifies how long the guest will stay.
  • Greet, register, and assign rooms to guests of hotels.
  • Process guest check-ins and check-outs.
  • Assist in booking room reservations.
  • Document all guest requests, complaints or problems.
  • Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible.
  • Verifies the guest's method of payment and follows established credit-checking procedures.
  • Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
  • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
  • Uses proper telephone etiquette
  • Uses proper mail, package, and message handling procedures.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Uses proper mail, package, and message handling procedures.
    Requirements:
  • High School Diploma or equivalent (G.E.D.) Some college or industry related accreditation is desirable.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Previous hotel-related experience desired.





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About This Employer

Homewood Suites by Hilton Macon-North

1514 Bass Road
Macon, GA 31210

(478) 477-9776

Managed by

Find Southern Hospitality at our hotel in Macon, GA.

In the heart of Georgia sits the Homewood Suites by HiltonĀ® Macon-North, located five miles north of historic downtown Macon. Our award-winning, all-suite hotel in Macon, GA provides easy access to I-75 and is within walking distance of restaurants and an outdoor mall.

Visit the home of music greats such as Little Richard, Otis Redding, Chuck Leavell and the Allman Brothers from the comfort of our hotel in Macon, GA. Our extended-stay hotel is close to corporations, health and educational facilities including Armstrong, Mercer University and Georgia Lottery. Visit the shops at River Crossing, the Museum of Arts & Science and the Harriet Tubman Museum.

Feel at home in a one or two-bedroom Macon hotel suites with separate living and sleeping areas. Contact friends using complimentary WiFi access. Prepare your favorite dish in the fully equipped kitchen that features granite countertops with a full-sized refrigerator, microwave, dishwasher and two-burner stove.

Start your morning with a complimentary hot full breakfast and unwind with our complimentary evening social* Monday through Thursday. Macon area restaurants serve American and Italian dishes.

Meet with business associates in our 800 sq. ft. Macon meeting room. Keep up with tasks by using business center amenities, including A/V equipment rental, printing and faxing. Work out in the fitness room or take a dip in the outdoor pool.