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Front Desk Agent

posted September 1, 2019

Home2 Suites by Hilton Pittsburgh/McCandless
Pittsburgh, PA
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Widewaters Hotels is looking for a enthusiastic and reliable Full Time FRONT DESK AGENT to join the Home2Suites Pittsburgh/McCandless Hotel. We offer benefits, excellent PAID TIME OFF & hotel discount program!! Apply today to join a growing TEAM!
647571 l

About This Job

Job overview

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. 

What you will be doing

  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy..
  • Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
  • Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
  • Register guests in Reservations/PMS and follow proper check-in, check out procedures.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Manage cash/credit transactions and maintain a personal bank.
  • Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Assists others as needed and special projects, as necessary.

Requirements

  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong Guest Service Skills
  • Able to work on PMS software.
  • Able to communicate effectively with guests, management, and co-workers.
  • Must be able to stand up to 8 hours at a time.
  • Must have a positive attitude at all times.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Home2 Suites by Hilton Pittsburgh/McCandless

8630 Duncan Avenue
Pittsburgh, PA 15237

(412) 630-8400

119 Room Extended Stay

home2suites3.hilton.com

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At A Glance

Offering the ideal location just eight miles from downtown Pittsburgh, this modern, extended-stay Pittsburgh hotel is the perfect base for a long stay vacation or a business trip, with a number of Fortune 500 companies, colleges and leisure attractions nearby. Visit iconic exhibits downtown at the Andy Warhol Museum, watch the Pittsburgh Steelers play at Heinz Field, take the kids on a fun, educational day out at Carnegie Science Center, or visit the animals at Pittsburgh Zoo.

Relax in a spacious, customizable studio or one-bedroom suite, all equipped with moveable furniture and a range of modern amenities. Work at the desk with an ergonomic chair, watch movies on the 42-inch HDTV, feel at home in the living area with a sofa bed, and prepare a meal in the kitchen.