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Banquet Supervisor

posted June 2, 2019

DoubleTree by Hilton Hotel Raleigh - Cary
Cary, NC
747963 l

About This Job


Summary Responsible for supervising all phases of banquet functions and coordinating activity on a daily basis. Banquet Supervisor should also oversee banquet events and ensure all service standards and departmental policies are followed by banquet staff. This position will work under the direction of the Food and Beverage Manager to ensure successful delivery of banquet events.

Essential Duties and Responsibilities

  • Meet and greet clients
  • Oversee banquet events
  • Responsible for making the function space visually appealing and presenting the menu offering for the event
  • Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas
  • Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned
  • Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service
  • Provide excellent customer service and ensure customer needs are met
  • Provide unique and creative ideas to enhance meetings & group experience
  • Should possess in depth Knowledge of Food and Beverage preparation and presentation
  • Supervise events and team members throughout service
  • Guide the Banquet servers in set up of tables and place settings
  • Be familiar with all current and upcoming event details
  • Resolve staff and customer concerns quickly and efficiently
  • Coordinate with the Kitchen, Sales and Catering departments
  • Should be able to work under pressure
  • Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labor
  • Assist the Food and Beverage Manager with scheduling, training and performance management
  • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping


Experience Previous experience in similar Job role or minimum 2 years’ experience as Banquet Captain. Experience in Hotel management software and Point of sale software.


  • High school graduate or equivalent.
  • Minimum of 21 years of age to serve alcoholic beverages.
  • Previous experience in similar position in hospitality industry.
  • Must be a citizen of this country or possess a valid work permit.
  • Must be able to work a varied schedule that may include evenings, nights, and weekends.
  • Certification in alcoholic awareness program.
  • Food handling certificate.

Additional Information

About Parks Hospitality Group . . . We are a family owned company based in Raleigh, NC focused on developing, owning and managing successful hotels. Parks Hospitality Group owns and manages six hotels in North Carolina and Tennessee with locations in Raleigh/Cary, Burlington, Wilmington, Nashville and Asheville. We are proud franchise partners with Hilton Worldwide, Marriott International, Starwood Hotels and Hyatt and currently have multiple projects in our developmental pipeline. To learn more, please visit


About This Employer

DoubleTree by Hilton Hotel Raleigh - Cary

500 Caitboo Avenue
Cary, NC 27518

(919) 239-4777

129 Room Hotel

At A Glance

Welcome to DoubleTree by Hilton Hotel Raleigh-Cary, located in beautifully suburban Cary, North Carolina; between downtown Raleigh and Research Triangle Park. Our convenient location in Crossroads Shopping Plaza near US 1 and I-40 is within walking distance of a variety of retail stores, restaurants and entertainment options. Raleigh-Durham Airport and downtown Raleigh are 15 minutes from our hotel.

Guests can unwind in a comfortable guest room and view an on-demand movie and range of premium TV channels on a 37-inch flat-screen TV. They can keep in touch with family and business with complimentary internet access, and catch up with work at the spacious desk. As an upgrade we offer a suite with amenities that include a microwave, refrigerator and wet bar.

We invite our guests to dine or network at our full service Park Bar and Grill. We offer a great start to the day with a chef-prepared breakfast cooked tor order. For dinner, guests can enjoy classic American cuisine and refreshing local craft beers and spirits in this welcoming restaurant and lounge. Freshly prepared salads, sandwiches and more are available in our 24-hour Grab-n-Go shop.

  • Fitness center 
  • Heated indoor pool
  • 24-hour business center featuring
  • Flexible meeting space
  • On-site catering