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Guest Service Representative

posted May 3, 2019

Hilton Garden Inn Wichita
Wichita, KS
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719217 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Hilton Garden Inn Wichita

2041 North Bradley Fair Parkway
Wichita, KS 67206

(316) 219-4444

At A Glance

Hilton Garden Inn Wichita offers a quiet suburban location and lakeside views. Ideally located in the Bradley Fair shopping and dining district, this Wichita, Kansas hotel is within walking distance to shopping and restaurants. Nearby attractions include Sedgwick County Zoo and the Botanica Gardens.

Our 103 room hotel offers both king and double bed options, with accessible rooms available. Enjoy homelike amenities including WiFi access, a 37-inch HDTV, work desk, and a refrigerator and microwave. Workout in the fitness center or relax at the indoor pool and spa.

The Great American GrillĀ® serves a cooked-to-order breakfast and a la carte options for dinner. We also offer room service and a 24-hour convenience store.

Allow our catering staff to design a menu for your wedding, family reunion or banquet. We offer 1,500 sq. ft. of lakeside meeting space, including three conference rooms accommodating up to 100 people. Printing and photocopying services are also available in our 24-hour business center.

  • Located 14 miles from the Wichita Kansas Airport
  • Onsite restaurant, Great American GrillĀ® offers breakfast and dinner
  • Complimentary shuttle service within three miles
  • Complimentary WiFi access and 24-hour Business Center
  • Three conference rooms for up to 100 with lakeside meeting space
  • Near the Sedgwick County Zoo, Wichita State University and many more things to do