posted June 3, 2019Renaissance Waterford Oklahoma City
The Ember Restaurant located in the beautiful Renaissance Waterford Hotel is looking for experienced dinner servers.
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Restaurant Server is responsible for greeting, selling/order taking and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.
Medical, Dental, Vision offered after 60 days of employment. Free parking and discounted room stays at TPG and Marriott hotels.
Situated within easy reach of Nichols Hills and downtown Oklahoma City, our boutique hotel surrounds visitors with dynamic destinations including Oklahoma City Zoo, Penn Square Mall and Cox Convention Center. Following an active day of work or play, guests can feast on mouthwatering fare paired with their favorite wine or cocktail at Ember Modern American Tavern, our on-site restaurant open for breakfast, lunch and dinner. We also feature a 24-hour fitness center, racquetball court and outdoor pool, perfect for unwinding while swimming laps under the stars. When it's time to call it a night, guests can retire to our richly appointed accommodations featuring attentive room service, plush robes and mini-refrigerators. We are ready to host a conference or social celebration and make it an affair to remember in one of our event venues designed to excite the senses.