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Executive Housekeeper

posted April 3, 2019

The ART, a hotel
Denver, CO
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754691 l

About This Job

Preferred Hotels and Resorts

Preferred Hotel Group is a global collection of independent hotels, destination resorts, city center hotels, luxury residences, and unique hotel groups. Our unparalleled service, consistent commitment to excellence, and innovative business solutions are the cornerstones upon which we have built our reputation as a global leader in the hospitality industry since 1968.

 

The Hotel

Located in the true heART of downtown Denver, the ART a hotel is the city’s newest luxury boutique hotel. Within arm’s reach of the State Capital, Supreme Court / Judicial Center, Denver ART Museum, History Colorado Center and the center of the Business Community, the ART is an intimate expression of the contemporary luxury lifestyle. The hotel consists of 165 guest rooms and suites with commanding views of the city and mountains. The property includes a signature restaurant, outdoor terrace, bar and lounge, In Room Dining and off-site catering, as well as a wide variety of meeting room offerings including an intimate refined ballroom for up to 225.

 

Job Description

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of employees, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

  • Develop housekeeping and laundry budget.

  • Develop and implement controls for expense management.

  • Conduct periodic inventory of guest supplies, small equipment and linen as required.

  • Utilize labor management tools to schedule and control labor costs.

  • Schedule labor to flex with forecasted hotel occupancy, F&B activity, and group events.

  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of employees.

  • Communicate both verbally and in writing to provide clear direction to staff.

  • Interact positively with customers and act to resolve problems to maintain a high level of customer satisfaction and quality.

  • Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

  • Ensure compliance of housekeeping and laundry standard operating procedures and policies.

  • Operate department pursuant to OSHA requirements and guidelines.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job-related duties as assigned.

    Experience, Skills and Knowledge

  • 3+ years management experience, with at least 2 years in housekeeping management.

  • Experience managing in-house operated laundry operations.

  • High School diploma or equivalent required.

  • Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

  • Able to work with other department leaders.

  • Able to resolve guest, supervisor and associate conflicts.

  • Able to manage multiple tasks at-all-times and have excellent organizational skills.

  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodations.

  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and employee relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

  • Command of the English language both written and verbal.

  • Fluent in Spanish highly desirable

    Benefits Offered

  • Bonus Program

  • Health, Dental and Vision

  • Basic Term Life AD&D

  • Voluntary Life

  • Short and Long-Term Disability

  • Flexible Spending Accounts

  • 401 (k)

  • EAP

  • Vacation and Personal Days

  • Holiday Pay

  • And Much More…


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About This Employer

The ART, a hotel

1201 Broadway
Denver, CO 80203

(303) 572-8000

165 Room Hotel

www.thearthotel.com

Our Hotel

Welcome to one of the newest luxury hotel in Denver, CO, the ART, a hotel where your stay will be the perfect blend of refined comfort and intimate service. With contemporary design, high tech amenities and works of art that grace two galleries, spill into the hallways and adorn our every guest room, we are pleased to offer you a highly experiential stay.

The lobby transformed. A grand entrance, indeed. Be welcomed by Leo Villareal’s undulating, 22,000-light art installation—and by a thoughtful valet. Then, step inside the Portico Gallery to relax, converse and wonder at pieces gathered by longtime Denver Art Museum curator Dianne Vanderlip. Speaking of curated, so will be your every experience at the ART, from fine cuisine and contemporary accommodations to masterfully personalized service.

The standard check-in gets an upgrade. Next, you’ll head upstairs to the Welcome Gallery for a seamless and personalized check-in—and to check out additional works by Ed Ruscha, Nancy Rubins, Deborah Butterfield and Kiki Smith. Here, you can soak up city views on the expansive terrace, as well as the ART’s sophisticated, yet relaxed atmosphere. Intimate and authentic. A refined palette of memory-making moments customized to each guest—whether on business or pleasure.

A refined palette indeed. Modern presentation. Classic technique. Refined flavors conjured from fresh, local ingredients. This is the artistic vision behind FIRE Restaurant, Lounge and Terrace. Mingle with colleagues or meet your special someone for a meal, cocktails or after-dinner drinks on the terrace, gathered around a mesmerizing fire feature. Or gaze at the cityscape and mountains through walls of glass, cozily inside, where intriguing chandeliers and kinetic sculptures are sure to spark conversation. 

Whether you’re looking for a night on the town, a place to escape for vacation retreat or a location for your company’s business program, the ART, a hotel offers the perfect setting to make memories. We are pleased to offer a unique Denver, CO experience for every traveler.