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Corporate Office Manager

posted March 5, 2019

Heritage Hotels and Resorts
Albuquerque, NM
506595 l

About This Job

Position Purpose:  Responsible for coordination and organization of Corporate Office.  Assist with daily administrative functions for the Corporate office and Corporate office staff.

Essential Duties and Functions/Responsibilities/Tasks:

  • The Office Manager is the face of the Corporate Office and is responsible for greeting all guests and assisting with their needs (i.e. Receiving checks, offering beverages and letting team members know if an appointment is here)
  • Office Manager sets the tone for the office and needs to make themselves available to serve Guests and team members
  • Responsible for answering all phone calls and distributing to appropriate team members. Office Manager handles initial guest complaints and inquires
  • Responsible for picking up, distributing and sorting US Mail daily
  • Responsible for sending out office emails for announcements and general communication
  • Responsible for New Hires: order parking pass/elevator key and any office supplies needed or asked for by department head. Work directly with the department head on their needs. Responsible for touring new hire around the office and building. Please show them the break room, mail room (internal and downstairs), Hyatt cafeteria, inform about discount at the Deli/Starbucks/Forque. Show them where office supplies & forms are located.
  • The Office Manager will occasionally be asked to order meals for meetings and coordinate other logistics
  • Responsible for updating the office jumbotron and any information centers
  • Will be asked to run errands for the office on occasion, must have reliable transportation
  • Serves as a back up to President and Executive Assistant to the President:
  • Manages President’s schedule when EA is out of office or traveling for work
  • Assigned Projects from President & EA
  • Assists with reservations for gift certificates and Investors
  • Assists with Purchases for office, departments and hotels
  • Assists Vice Presidents with any requested tasks (VPs are to request work through President or EA to determine work load of Office Manager)
  • Responsible for assisting other Associates when work load allows
  • Keep office supplies stocked, check inventory 2-3 times per week
  • Keep kitchen stocked, kitchen needs to be restocked daily. Dishwasher needs to be run when full and unloaded the following morning 
  • Stock office items, including magazine, business cards
  • Conference Rooms, Public Spaces need to be kept tidy. Conference Rooms need to be straightened up and prepped with water before every meeting to ensure space is tidy and welcoming for guests. Office space needs to be walked weekly to check if all lights and other items are in order. Responsible for putting in service orders for any items needing attention
  • Mail Room needs to be kept tidy, boxes need to be broken down daily for housekeeping staff. Please inform team members if they have packages waiting for them


  • High school graduate or equivalent
  • Two years’ experience in the hospitality industry or in a professional, office environment
  • Computer literate with above average proficiency in Microsoft Word, Outlook, Publisher and Excel
  • Excellent oral and written communication skills
  • Pleasant telephone manner
  • Detail oriented and ability to handle multiple tasks at once
  • Good organizational and follow through skills

Supervisory Responsibilities:  None

Performance Expectations:  All employees are expected to conform to the following as they perform their respective tasks and duties:

  • Adhere to all professional behavior and ethical standards;
  • Interact in an honest, trustworthy, and respectful manner with guests, employees, contractors, and vendors;
  • Comply with all policies and procedures, and;
  • Uphold all principles of confidentiality.

Work Environment/Conditions:

Indoor setting; high visibility with continuous employee contact.

Physical Demands:

Occasionally maintains stationary position sitting; frequently stands in work area to greet and assist guests.

Frequently moves up to 50 pounds

Constantly operates a computer and other office equipment, such as radios, calculators, copiers, telephones, fax machines, and printers

Compensation: 14.00


About This Employer

Heritage Hotels and Resorts

201 3rd Street NW, Suite 1140
Albuquerque, NM 87102

(505) 836-6700

Management Company

About Us

Heritage Hotels & Resorts, Inc. offers guests an authentic Southwestern experience in New Mexico’s best tourist destinations. Each of our hotels and resorts in New Mexico celebrates the rich, multi-cultural heritage of the Southwestern United States, drawing from our unique blend of Native American, Mexican, Spanish and American Western cultural and historical influences. Through our architecture, interior design, original artwork, landscaping, entertainment, and cuisine, Heritage Hotels & Resorts provides guests with an authentic, cultural experience in Santa Fe, Albuquerque, Taos and Las Cruces.

Many of our New Mexico hotels feature historically significant pieces of art, are pet friendly and offer the best family vacation destinations in the country. We’re extremely proud of our heritage and the way in which our New Mexico resorts and hotels offer lodging options for guests.