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Front Desk Agent

posted August 3, 2019

Courtyard Denver Southwest/Lakewood
Lakewood, CO
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638501 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Courtyard Denver Southwest/Lakewood

7180 West Hampden Avenue
Lakewood, CO 80227

(303) 985-9696

90 Room Hotel

www.marriott.com

Our Hotel

Located just 20 minutes from Downtown Denver, our hotel features a state-of-the-art lobby providing greater flexibility with inviting meeting and event venues in Denver, free WiFi and easy access to the latest news, weather and airport conditions via our touch-screen GoBoard®. Among the best hotels in Lakewood, the Courtyard Lakewood features The Bistro which provides guests with healthy food & beverage offerings in the morning and evening dinner service with a selection of wine & craft beers. Each spacious guestroom offers Marriott luxury bedding, large workspace, flat-screen TV and free WiFi! When visiting Denver for leisure, enjoy our hotel's location near attractions like Coors Brewery, Arrowhead Golf Course and Fossil Trails . We are conveniently located less than 20 minutes away from Bandimere Speedway! Business travelers appreciate our convenient location near Denver Federal Center and Lockheed Martin.