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Overnight Care / Night Auditor

posted May 7, 2019

Embassy Suites by Hilton Lubbock
Lubbock, TX
Full Time Overnight Care / Night Auditor Needed at the Embassy Suites, Lubbock
716573 l

About This Job

The Overnight Care is responsible for the successful operation, safety and care for the hotel during the late evening and early morning hours.  The Overnight Care must ensure that they are focusing on providing exceptional customer satisfaction through ensuring all safety and guest order is maintained.   The Overnight Care must execute the highest level of professionalism and courtesy.  The Overnight Care must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

Responsibilities – (not limited to)

*Foster the Pearl culture

*Passion and commitment to the department at an ownership level

*Ensure compliance with brand standards as well as the Pearl standards and procedures

*Ensure hotel and guest safety is maintained to the highest level

*Maintain effective and open communication

*Foster teamwork

*Must possess high energy, professionalism and confidence every day and in every way

*Be a highly motivated and enthusiastic

*Deliver the best product at the highest standards

*Perform protective, preventative safety and security related enforcement functions

*Ensure the safety and well being of all hotel guests, associates and vendor

*Always utilize a courteous and restrained manner in coping with emergencies or undesired conduct

*Spend majority of shift on foot patrol, walking, climbing interior stairs and perimeter of hotel

*Maintain order by dealing with the welfare of guests and assist with issues

*Coordinate expedient response to emergency conditions in a calm, rational and persuasive manner

*Watch for suspicious persons entering, exiting or loitering around building

*Conduct walk through observations of entire hotel

*Memorize and monitor life safety system installed at property including layout of building

*Memorize and monitor alarm pull stations, location of fire extinguishers and sprinklers

*Must be able to conduct daily business with integrity and be ethical at all times

*Treat guest, associates, vendors and co-workers with professionalism and respect at all times

*Must maintain a safe working environment through ongoing compliance of safety guidelines

*Understand and be able to fully execute and comply with emergency procedures

*Ensure approved uniforms are being worn at all times with name tags

*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction

*Utilize checklist and complete all duties and functions

*Comply with attendance rules and be available to work on a regular basis

*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

Physical Requirements   - (not limited to)

*Must be able to lift, push, pull, and carry up to 75 lbs.

*Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

*Must be able to recognize, register, and respond visually to color and depth perception.

*Must be able to communicate verbally and in writing.

*Must be able to work indoor, outdoor, in extreme heat and cold.

*Must be able to work around moderate noise level.


About This Employer

Embassy Suites by Hilton Lubbock

5215 South Loop 289
Lubbock, TX 79424

(806) 771-7000

156 Room All Suite

Managed by

At A Glance

Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This fine hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center.

This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception*. Guests enjoy an inviting indoor pool and modern fitness center.

Book a meeting or plan an event at this Lubbock hotel, with the largest meeting room measuring 1,896 sq. ft. Business guests also appreciate the fully equipped BusinessLink™ business center with professional amenities such as a printing service.