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Senior Manager, Commercial Services Recruitment

posted April 10, 2019

McLean, VA
578011 l

About This Job


Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What will I be doing?

As a Senior Manager, you will lead a team of excellent recruiters focused on recruiting for Hilton’s Commercial Services Functions. Working closely with your HR partners, Recruitment leaders and your peers you will develop your team to execute against Hilton Recruitment’s metrics with a focus on strategic recruitment support for your clients and an extraordinary candidate experience for all internal and external applicants. In addition to leading a team the Sr. Manager will carry a load of requisitions at the Director level and/or hard to fill positions. You will also be responsible for effectively preparing and presenting QBRs to recruitment leadership and your clients. Finally, as the Senior Manager you will be the project point person for large scale strategic programs and recruiting efforts.

More specifically, you will:
  • Lead, mentor and coach the recruiters on the team, and serve as the point for client and candidate issues in recruitment.
  • Serve as a Subject Matter Expert (SME) for the Recruitment team; knowledgeable of systems, technology, and processes, as well as hiring implications of industry changes and economy.
  • Define expectations for the kinds of talent needed for today and the future. Work closely with the sourcing team to define pipelines of talent and design processes for effectively handling the flow of informational interviews.
  • Lead candidate forecasting, pipelining and requisition management processes; audit and analyze data to ensure efficient and effective recruiting techniques are being utilized and basic recruitment metrics are being met.
  • Ensure excellent internal customer service, responding to inquiries from client leaders, HR, L&D, and peers.
  • Partner with clients during special projects to gain insight on business challenges or changes.
  • Recommend ideas and strategies related to recruitment that will support the goals of the business, as well as new processes or standards for recruiting to deliver the highest quality results to the client and improve our candidate experience.


What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Demonstrable ability to exercise perseverance, tact and diplomacy in difficult situations
  • Problem solver, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism and integrity
  • Self-starter with a work attitude that exhibits flexibility, drive, good judgment and dependability
  • Shown proficiency with working under deadlines
  • Successfully support Corporate Function roles within Hilton

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Seven (7) years spent recruiting in a corporate environment
  • Five (5) years working in a role requiring excellent verbal and written communication skills including skills in PowerPoint and excel
  • Five (5) years using critical thinking, problem solving, good judgment and decision-making skills
  • Five (5) years spent successfully meeting tight deadlines, while adapting to changing priorities, and working well under pressure
  • Five (5) years of strong organizational experience, along with detail-orientated, multitasking, and time management skills
  • Two (2) years spent managing a team of two (2+) or more recruiters in a managerial capacity
  • Two (2) years working in an OFCCP compliant recruiting environment
  • One (1) year of ATS system experience, preferably Taleo

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Four (4) years of leading and motivating a team as a senior leader
  • Experience presenting to large groups and driving enterprise wide programs
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer


7930 Jones Branch Drive, Suite 1100
McLean, VA 22102

(703) 883-1000

Corporate Office

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About Hilton

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

We’re always on the lookout for executives, management, hotel operations, call center/reservationists, and students and graduates interested in joining any of the Hilton brands:

  • Hilton Hotels & Resorts
  • Waldorf Astoria Hotels & Resorts
  • Conrad Hotels & Resorts
  • Canopy by Hilton
  • Curio – A Collection by Hilton
  • Doubletree by Hilton
  • Embassy Suites by Hilton
  • Hilton Garden Inn
  • Hampton by Hilton
  • Homewood Suites by Hilton
  • Home2 Suites by Hilton
  • Hilton Grand Vacations
  • Tru by Hilton
  • Tapestry Collection by Hilton

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Team Member.