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Guest Services Representative

posted June 25, 2019

Lorenzo Hotel
Dallas, TX
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Lorenzo Hotel Downtown Dallas Managed by Griffin Hospitality LLC Get a career, great pay too Great benefits – it’s just for you
658625 l

About This Job

Job overview

To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages.  Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

What you will be doing

  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. 
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests’ accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collect payment and make change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.  
  • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP.  Account for all cash and make deposits in accordance with hotel and company policies.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work and ensure proper performance of assigned employees.
  • Other duties as assigned.

EOE

Compensation: $12/hr and great benefits, medical, dental, vision and 100% matched 401K

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About This Employer

Lorenzo Hotel

1011 South Akard Street
Dallas, TX 75215

(214) 273-3000

256 Room Hotel

www.lorenzohotel.com

Welcome to Lorenzo Hotel

The Lorenzo, a boutique hotel concept, is an ideal option for business and leisure stays in the heart of Dallas, Texas, and within walking distance of the Dallas Convention Center.

Located in the Southside district, enjoy this modern, hip setting with breathtaking views of the Dallas skyline. Lorenzo is the perfect place to unwind from the city’s frantic rhythm.