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Sales Gallery Coordinator

posted April 18, 2019

Ocean 22 by Hilton Grand Vacations
Myrtle Beach, SC
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521624 l

About This Job

Job Description
What will I be doing?

As a Sales Gallery Coordinator, you are the first level of interaction with our guests arriving at the Sales Gallery for a Sales Presentation. The position’s focus is to provide the highest level of customer service while assisting in day to day front line sales operations and administrative duties.

  • Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
  • A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
  • This position will greet and interact with guests including owners and handle all pre-arrival and closing processes for the sales presentation including recording the reservation, assigning the Sales Executive and handling the premium gifting program while ensuring all Front of the House areas are presentable and well stocked to HGV standards. This includes refreshments, reception and the main and auxiliary sales gallery areas.
  • This position will also rotate various administrative duties to include but not limited to; booking tours, completing and updating reports and forms to assist the sales and marketing operations, updating vacation planners, handling multi phone lines, managing children in our Kids Club while the parent/guardian(s) is on tour, handling all refreshment orders within budget and assisting guests with inquiries and information and engaging them in conversation.
  • Administer the Sales Rotation (Power Line), manage the Sales Executive attendance schedule and sales table assignments.
  • Responsible for maintaining and reconciling cash bank balances.
  • Must be able to multi-task with meeting internal and external customer requests while managing a busy sales rotation (Power Line) and sales center activity.
Qualifications
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Able to work a flexible schedule including weekends and holidays
  • Minimum 1 year of customer service experience
  • Ability to effectively communicate in English (written and verbal)
  • Professional appearance and attitude
  • Strong commitment to the consistent delivery of quality guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • BA/BS/Bachelor's Degree
  • 3-5 years of previous guest services or hospitality experience
  • Ability to work independently to meet required duties and deadlines
  • Strong ability to multi-task responsibilities
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About This Employer

Ocean 22 by Hilton Grand Vacations

2200 North Ocean Blvd.
Myrtle Beach, SC 29577

(843) 848-0022

220 Unit Time-Share

www.hiltongrandvacations.com

At A Glance

Ocean 22 by Hilton Grand Vacations Club provides the ideal setting to savor the sand, surf and southern charm of one of the most beloved beach towns in America. Located directly on Myrtle Beach, with access from the famed Ocean Boulevard, this 22-story tower provides all the comforts and conveniences of home, complimented by a splendid collection of resort-style amenities. Ocean 22 offers oceanfront and ocean-view suites featuring contemporary décor and urban beach-inspired accents. Myrtle Beach’s award-winning golf courses, signature boardwalk, and popular shopping, dining and nightlife are just steps away and offer a wealth of adventures for families and couples alike.

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