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Supervisor - Night Audit

posted April 23, 2019

Embassy Suites by Hilton Crystal City National Airport
Arlington, VA
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660721 l

About This Job

Description

The Night Audit Supervisor oversees daily auditing , posting and balancing of cashier's work for F&B and Rooms. Posts and balances daily work for the hotel. Ensures credit card system reconciles to daily transaction list from rooms. Trains, supervises, schedules and assists in evaluating staff.


What will I be doing?


As a Night Audit Supervisor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
  • Ensure credit card system reconciles to daily transaction lists
  • Schedule, assign daily work, inform and train team members
  • Monitor, observe and assist in evaluating team member performance

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
  • Train and lead the team


Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About This Employer

Embassy Suites by Hilton Crystal City National Airport

1300 Jefferson Davis Highway
Arlington, VA 22202-3242

(703) 979-9799

267 Room All Suite

embassysuites3.hilton.com

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At A Glance

Discover the modern look of our all-suite Embassy Suites by Hilton Crystal City National Airport hotel. Our hotel is located within easy walking distance of the Pentagon, top attractions, shopping and restaurants. Ride the Metro subway system, located only three blocks away, to the National Mall area to visit Smithsonian Museums, the White House, the U.S. Capitol and national monuments. Let our complimentary DCA airport, Pentagon City Metro and Crystal City-area shuttle make navigating easier. Accessible shuttle service is available upon request with reservations. This all-suite Arlington, VA hotel is within walking distance of The Fashion Centre at Pentagon City Mall and Crystal City Shops.

Enjoy a complimentary cooked-to-order breakfast. Relax at our complimentary Evening Reception, with a variety of beverages and snacks. Work out at our 24-hour fitness center, or take a dip in the refreshing indoor pool and spa.

Unwind in your spacious one- or two-bedroom suite with a separate living room, wet bar with a mini-refrigerator and microwave, and WiFi (for a fee). Email colleagues from your dining and work table. Accessible rooms are available at our Arlington, VA hotel in Crystal City.