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Loyalty Programs Analyst

posted June 25, 2019

Hyatt Hotels Corporation
Chicago, IL
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About This Job

Description

Position works across disciplines to drive greater insights into our business that will help inform decision making, guide the programs strategic direction and improved program performance for the World of Hyatt loyalty program. The candidate in this role will be responsible for conducting performance and business analysis for the World of Hyatt Loyalty program. This role is responsible for weekly, monthly KPI performance reporting as well as supporting the development of additional reporting needs as dictated by the program. This role will proactively identify trends and business opportunities for the Loyalty team by bringing insight through data analysis which will allow for informed strategy and business development. The candidate in this role will be responsible for supporting the various data analysis requests received from a wide range of stakeholders. The individual will work with key stakeholders across all our business units to build and operationalize their strategic analytic objectives.
Responsibilities
  • Program performance measurement and metrics
  • Program Analytics and Business insights
  • Support the building of business cases for program changes, enhancements or partnerships
  • Collaborate with Project Managers and business stakeholders to execute Analytics projects. This includes outlining specific deliverables, provide input to project plans and milestones.
  • Fulfills ADHOC data requests
  • Analyze and model structured data using advanced statistical methods and implement algorithms and software needed to perform analyses
  • Demonstrate a commitment to Hyatt core values
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary


Qualifications

Experience
  • At least 3 years of professional experience as a Data Analyst
  • Strong analytical skills.
  • Excellent problem solving ability.
  • Strong communication skills and requires excellent attention to details.
  • Must be a strategic/analytical thinker, good listener, able to propose/implement creative solutions, maintain a high level of energy, and be an assertive participant.
  • Working knowledge of Relational Marketing Database design.
  • Extensive experience with database tools such as Toad or MS SQL Server and writing SQL queries, Power Point and Microsoft Excel.
  • Excellent time management skills, as well as the ability to effectively establish priorities and manage multiple projects.
  • Must be results-oriented, self-motivated, decisive, and able to function independently
  • Ability to define and capture business needs along with articulating strategic implications of analytic results with clarity and persuasiveness in an audience appropriate manner.
  • Loyalty program experience a plus
  • Experience working with large transactional databases
Education
  • Bachelor Degree in related field (i.e., hotel management, finance/accounting, mathematics, business administration)
Computer Skills
  • Microsoft Office
  • Data analytics capabilities – familiarity with business intelligence tools
  • SQL
  • Familiarity with data warehousing concepts
  • Experience with Tableau or other data visualization tools is desired
Additional Comments and Requirements
  • Ability to work in a fast paced corporate environment
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About This Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

www.hyatt.com

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You're More Than Welcome

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history.  Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day.  We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners.  We support our mission and goal by adhering to a set of core values that characterize our culture.    

Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands.  Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™.  We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.  

Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world.  Our corporate headquarters are located in Chicago, Illinois.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.