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Front Desk Agent

posted October 9, 2019

SpringHill Suites San Antonio Airport
San Antonio, TX
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641004 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

SpringHill Suites San Antonio Airport

514 Northeast Loop 410
San Antonio, TX 78216

(210) 804-2266

116 Room All Suite

www.marriott.com

Our Hotel

Redefine the concept of comfortable hotel living at the SpringHill Suites San Antonio Airport. We offer everything you need for a relaxing and reinvigorating stay, including free Wi-Fi, complimentary shuttle service to and from San Antonio International Airport, and free breakfast every morning. Our convenient location near Loop 410 gives you easy access to the entire San Antonio region, and we're only fifteen minutes from downtown and the historic River Walk. Here with family? SeaWorld® San Antonio and Six Flags Fiesta Texas are among the many superb attractions at your disposal, and you can enjoy shopping at its best at nearby North Star mall. Relax at the end of the day in your spacious suite, which feature 37-inch flat screen TVs, a microwave, mini-refrigerator, and a pullout sleeper sofa.